Answered

Followers count stuck / Not going up??!!

  • 26 November 2015
  • 69 replies
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69 replies

Paid account too. And still stuck at 993 followers whereas my number is supposed to raise constantly for days now as I receive notifications!
Issue here as well, and on a paid account. Major let down.
Userlevel 5
They said they were aware and working on it.. Why they have left this thread open and wild is beyond frustrating.
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

Will you please fix this problem? How many people have to ask. I am looking into an attorney to contact you. This is ridiculous.
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
This is ridiculous!!! People are following by the day and there is no way I am being unfollowed by the same amount. Soundcloud fix this!!!!! Anyone interested in a class action suit???? I am ready to do something about this. I pay for soundcloud pro. What exactly am I paying for then if my followers are not updated. Do something soundcloud. Show us respect or I am having an attorney contact you. I am not threatening. I am promising.
What's happening?? Staff, could you help us???
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
Same thing, new followers and count not going up. I'd be surprised if someone unfollowed me at exactly the same time.

Note I just signed out then signed back in and it worked-174 became 186 in seconds. Try it.
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
i just tried it as well. Nothing has changed unfortunately!
Userlevel 1
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
I just tried that.....and lost 3 followers!:)
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
How hard is it to fix a problem like this damn
Same problem! I know I've got more than 1k followers and I'm still stuck at 993. Soundcloud please do something!
Userlevel 1
I found a contact address to write to last night. I'm not holding out much hope of a reply. As a paid member, I think it's pretty disgraceful, tbh.
Same problem for me !!!
mine is obviously a bug, that answer is incorrect. it says I'm following 55 people, and I'm not following anybody. my followers has been stuck on 332 when i know I've gained at least 100 new followers
Same here with me, last week I got about 10 to 15 new followers and the follower-counter is still frozen, while when I follow someone back this following-counter is going up! Hope Soundcloud will check it as I guess many more people are facing the same problem/issue.

Kind regards.

Robert
Userlevel 1
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

Why are you doing this? For small labels/producers like us it's so unfair. My like count hasn't increased in months and I had a Top Ten UK Music Week Club Chart hit last year!! At least answer the question properly.
Userlevel 5
Looks like they are officially working on it without officially acknowledging it.. Either way, it said we can expect to have a frozen follower counter for the next week. Fine with me. I am happy to have this addressed! Thanks Soundcloud.

Soundcloud help forum Admin:

Maybe we should move every thread related to this follower issue into one jumbo thread and make an official post that this has been acknowledged and a fix is on the way.

Thanks,
Lou
Same here! Follower count stuck.
Can you respect us a little, Soundcloud staff?
Same hear, follower count stuck. People are not unfollowing all notifications are saying follow back still so they are still there. Also I have literally been watching my SC because of this problem and unless some other person is unfollowing the second i get a notification I don't see how this is possible. I have forced refreshed edit profile date to try to get an refresh. It's just stuck, someone fix it please.
Userlevel 5
dude im having this issue to. shit pissing me off since i pay monthly for pro. soundcloud u need to fix this.
this is getting out of control..no answers from soundcloud to paying customers..my followers are actually dwindling away by the day.. I am 5 less since last night. there is a bug!!!!!!!!!!!!!!!!!!!
Userlevel 5
just lost another 5 followers in my count !! someone please confirm they are listening!
Userlevel 5
just happened right before my eyes!!!!!!! Again today. This is so infuriating. Please someone acknowledge us. Thanks. I would suspect I should have at least 20-25 more followers since I noticed this. huge bummer.
Userlevel 5
ME TOO! already created a separate post.. as a paid user, I now have disabled my auto renew subscription because I wonder, what exactly am I paying 55$ for? Soundcloud was amazing, can we please get it back to speed and I will gladly renew.

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