Answered

Followers count stuck / Not going up??!!

  • 26 November 2015
  • 69 replies
  • 3238 views


Show first post

69 replies

Same here with me, last week I got about 10 to 15 new followers and the follower-counter is still frozen, while when I follow someone back this following-counter is going up! Hope Soundcloud will check it as I guess many more people are facing the same problem/issue.

Kind regards.

Robert
mine is obviously a bug, that answer is incorrect. it says I'm following 55 people, and I'm not following anybody. my followers has been stuck on 332 when i know I've gained at least 100 new followers
Same problem for me !!!
Userlevel 5
Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

Hi Gina,
I don't mind at all that you used my profile as an example. I actually appreciate it very much! I know that I have been vocal about this issue (but not in an accusatory or nasty way) . I hope you can see this from all angles and understand that at least in my case, i love soundcloud..like anything else, it's not perfect, but i love it just the same.

After reading you response, I get the impression that you are somewhat frustrated with this dilemma on your end as well.

Thanks for taking the time to provide a more detailed and empathetic explanation of what is happening here. I do not think that you are BS ing either... But as you've indicated, the maintenance that is being done is unrelated to this issue, and presumably would not change the way followers are calculated... Regretfully, I still will have to reevaluate if a paid account is really something in my best interest as things stand.

I do have a pragmatic solution/suggestion though. I've suggested in another post that perhaps we should be able to to get notified of unfollowers or deleted /spam accounts. Please make this happen and i will be a pro user for life _!

Even if this notification was available and applicable to the desktop version of soundcloud for PAID USERS ONLY, i think that would be a great way to be transparent and truly deliver extra and accurate statistics that users like myself pay for and cherish!

I imagine that you must be very busy, but I would greatly appreciate some official feedback on my proposal of being notified of unfollowers /administrative deletion of accounts for paid users only.

I am definitely willing to keep an open mind about this and I am eager to hear back from you.

Have a great day,
Louie
Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

You are right Benjamin! At first it changed to 9697 when I followed you but when I look at your page a minute later, it's 9696 again. I really hope Soundcloud will make it work again and not just say it's all about spamming. Dear Gina can you tell us when the maintenance is finished and the Followers will start functioning again? Thanks!
How hard is it to fix a problem like this damn
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
Userlevel 1
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
I just tried that.....and lost 3 followers!:)
Well something strange is going on here I have noticed people follow me I get notification too, but followers numbers remains same for not known reason.
Hope this will be fixed.
Thank You.
Userlevel 6
Badge +1
Well something strange is going on here I have noticed people follow me I get notification too, but followers numbers remains same for not known reason.
Hope this will be fixed.
Thank You.

Are you checking the accounts that you get notifications about them following you to see if they look genuine? They might be fake accounts that got reported by someone else and have been deleted.
If this is you: https://soundcloud.com/1hmnc
I can see a few suspect accounts just in the top lines of your followers. The one calling themselves maryagnesdowd90 is a porn spam bot and might be deleted by the time you see this. You've also one of the many accounts that just reposts tracks from an unofficial JackU account: https://soundcloud.com/user-54683186
User 220378512 and User 471470563 look a bit strange. Same profile picture and saying "I assist musicians" but they don't know how to set up a SoundCloud profile so I wouldn't trust them for much assistance.
The issue has been sorted on my account! I don't know about you. otherwise it shouldn't be long. All my followers appeared suddenly
Apparently not for a lot of people...
Userlevel 5
just lost another 5 followers in my count !! someone please confirm they are listening!
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
i just tried it as well. Nothing has changed unfortunately!
I was having that problem the last 3 days. I had notifications of people following me but my count wasn't going up. I logged out of my account and logged back in and it was fixed.
Same thing, new followers and count not going up. I'd be surprised if someone unfollowed me at exactly the same time.

Note I just signed out then signed back in and it worked-174 became 186 in seconds. Try it.
Well don't have time to check who are they bots or fakes :)
But there are some artists too who follow me and then afterwards maybe un-follow me I don't know why they do that, maybe thinking to get free follow back from me.
Anyways thanks for your concern.
Have a good day :))
What's happening?? Staff, could you help us???
I had over 11000 followers a couple of weeks ago, then it was reduced to 10228 for some reason. And each day my followers gets reduced to exactly 10228 followers, even if I get approximately 20-30 new followers per day
The issue has been sorted on my account! I don't know about you. otherwise it shouldn't be long. All my followers appeared suddenly
Userlevel 5
They said they were aware and working on it.. Why they have left this thread open and wild is beyond frustrating.
same, i get both fake followers and real ones... but often the real ones get taken off and not the fake ones. keep lagging at different levels for a while now. I've noticed sometimes the page displays a higher number before fully loading if there's a new follower...but then that higher number eventually disappears leaving only the lower number..
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

fix this now!! i have easy 10 follows a day and my followers go to 3060 to 3062 in one week!
Userlevel 5
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

I am appalled by how long this has been going on. Gina, are we still suggesting that this is due to spam accounts?? I really am baffled that a hugely successful* company cannot find a programmer to fix a ticker. ABSOLUTELY INFURIATING
Yes, same here with me, finally!! I'm happy the problem is solved and hope all others dealing with the same issue also have their followers back:)!
Same here! Follower count stuck.
Userlevel 5
Looks like they are officially working on it without officially acknowledging it.. Either way, it said we can expect to have a frozen follower counter for the next week. Fine with me. I am happy to have this addressed! Thanks Soundcloud.

Soundcloud help forum Admin:

Maybe we should move every thread related to this follower issue into one jumbo thread and make an official post that this has been acknowledged and a fix is on the way.

Thanks,
Lou

Reply