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Followers count stuck / Not going up??!!



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Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

bullshit, i even contacted SC support, i had some asshole attacking my profile with fake comments and spam and they assume he sent the fake profiles to me back then. they deleted hundreds of accounts this nutcase made.
"if it was then you probably paid some shady site to add followers for you." i feel like slapping you across your stupid face for even implying this.

im very outspoken about this, i hate anything fake. you're so full of it. everyone has the same problem but my count wont go up ?

do you actually think i would believe that every time a new follower comes in you delete a fake account?

i'm done with this site for good. we had one more paid profile but thats not gonna keep going.

you need to get your shit together.

https://soundcloud.com/backbackforwardpunch/back-back-forward-punch-machine-believing/likes this looks fake to me, delete all the fake profiles here because i know these people are juicing their stats.

so angry
Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

this guy is my close friend and he cant understand it either, have a look at his followers. he's grown by 2,000 while i stayed the same. we compared what was coming in. YOU HAVE A PROBLEM!

https://soundcloud.com/madvillains/followers
Userlevel 5
Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

Fair enough Gina! Every Gina I know is pretty cool, so. I'm going to go out on a limb here... I want to love SoundCloud wholeheartedly again. I would love this new migration to cut down latency times in registering stats.. That sounds exciting. I would love to have the option to sort my followers chronologically. I understand the idea ofna positive user experience and that Facebook does not sort followers chronologically, but trying to be a professional or semi professional musician and paying for an account to help you with extra marketing features and concise traceability of my fan base is honestly top of my priority list. There are many things that I think could be tweaked to allow paid users a tad more freedom and flexibility. Thanks again for your time and professionalism. Cheers,
Louie
Hello,

To clarify, the notification that is on the site right now:

is NOT related to the conversation going on here.

1. We started migrating a part of our infrastructure that holds Follower data from one server to another server. This is why Followers data activity was held during the database move.

2. This migration DOES NOT solve the issue of perceived loss of Followers or Follower count stuck conversations that have been ongoing on the forum for some time.

@LouieShowers, I hope you don't mind me picking on your profile. I had a look at your Followers and on the first page I saw a pattern that may not be so obvious at first glance but have a look for yourself:

https://soundcloud.com/user576033329
https://soundcloud.com/user983206842
https://soundcloud.com/petralongoria
https://soundcloud.com/jesus-flores-guitarrista
https://soundcloud.com/user339571621

Do you see that all of these followers have almost the same Stream, images, reposts etc. These are fake accounts. These eventually will get detected by our Trust and Safety team and when they do you will lose these followers and your count will decrease further. We do not notify you when this happens so at any moment you can just see a lower number than what you thought you had. This will appear especially puzzling if you have received new followers in the meantime and your count is still lower. This is precisely the confusion that many of our users have around Followers. Does this make sense?

You may ask yourself, why don't we just get rid of all of them? Spam accounts is a serious issue on many platforms. These accounts are created the same exact way you created your own account: with an email, an image etc. There is nothing that indicates the account is fake until activity progresses on the accounts. Normally, I would remove the above mentioned profiles once I spot them but I have not reported them yet for the sake of this thread, so that you can have a visual example of what we see and what causes this problem.

Also, chances are that the spammers behind these fake accounts may see this public post and start changing the images so that they again can evade detection.

There is not a single reason that makes sense on why we would do this on purpose or ignore the problem. That would be the same as Youtube taking away views, Facebook taking away your friends or McDonalds taking away the burger on your bun. It would only hurt our business.

Until we can come up with the technology to combat these fake accounts (imagine a robot vs robot all out war here) we are one step behind and deleting these accounts only after detection.

I sincerely hope you believe that I am not bullsh**ing you all and that I am explaining this clearly enough for everyone here to understand.

I'll check back on this thread a few times today so if you see this and have follow up questions about what I just explained than I'll try my best to answer.

-Gina

This was stated a few days ago on the site:

'February 16th 11:20 CET/ 02:20 PST
This part of the maintenance is now complete and followers should now be saved correctly on you profile. However, Follower counts will remain frozen for now. More info coming soon.'

I really hope more information is coming soon, including a message that the frozen counts-problem has been solved as this is a serious issue that does no good for all the involved artist/musicians.

Robert
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

same here! I'm having problems with my followers count it to hasn't changed. I even have confirmation from family members following me and no count change if soundcloud doesn't address this issue soon I'm going to start informing everyone about the poor quality customer service I'm receiving from cloud, as well as not renewing my service I hope this site doesn't betray my trust.
dude im having this issue to. shit pissing me off since i pay monthly for pro. soundcloud u need to fix this.
same here! I'm having problems with my followers count it to hasn't changed. I even have confirmation from family members following me and no count change if soundcloud doesn't address this issue soon I'm going to start informing everyone about the poor quality customer service I'm receiving from cloud, as well as not renewing my service I hope this site doesn't betray my trust.
The issue has been sorted on my account! I don't know about you. otherwise it shouldn't be long. All my followers appeared suddenly
Yes, same here with me, finally!! I'm happy the problem is solved and hope all others dealing with the same issue also have their followers back:)!
The problem is always there for me. I had 5 followers yesterday and none is counted , and it's like that for days now!
It's really annoying...
This is absolute rubbish Gina, stop copying and pasting that answer each time please.

I have hundreds of people who follow me regularly, and i KNOW not many people unfollow me, so please don't say that.

Just admit that soundcloud has messed up. Again.

Same Here!, Soundcloud needs to admit the website is broken, AND FIX THIER SH*T
dude im having this issue to. shit pissing me off since i pay monthly for pro. soundcloud u need to fix this.
same problem here!!! its anoying!!
fix it now!!
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

fix this now!! i have easy 10 follows a day and my followers go to 3060 to 3062 in one week!
Userlevel 5
Hi,

You will receive notifications when people follow you, but not when users 'unfollow' you. This means in the same time that people follow you (which you're notified for), other followers may have un-followed you, which would lead your followers count not increasing by the amount that you were notified for.
People can un-follow for a few reasons:

People choose to unfollow you.People remove their accounts. Batches of spam accounts which are in your followers have been removed from the platform.
Please note: Due to caching the actual numbers displayed on follows, won't re-adjust until an action is made on your account. An action could be uploading a track, following someone new, or making any edits to your profile.

I am appalled by how long this has been going on. Gina, are we still suggesting that this is due to spam accounts?? I really am baffled that a hugely successful* company cannot find a programmer to fix a ticker. ABSOLUTELY INFURIATING
The issue has been sorted on my account! I don't know about you. otherwise it shouldn't be long. All my followers appeared suddenly
Apparently not for a lot of people...
I had over 11000 followers a couple of weeks ago, then it was reduced to 10228 for some reason. And each day my followers gets reduced to exactly 10228 followers, even if I get approximately 20-30 new followers per day
Well something strange is going on here I have noticed people follow me I get notification too, but followers numbers remains same for not known reason.
Hope this will be fixed.
Thank You.
Userlevel 6
Badge +1
Well something strange is going on here I have noticed people follow me I get notification too, but followers numbers remains same for not known reason.
Hope this will be fixed.
Thank You.

Are you checking the accounts that you get notifications about them following you to see if they look genuine? They might be fake accounts that got reported by someone else and have been deleted.
If this is you: https://soundcloud.com/1hmnc
I can see a few suspect accounts just in the top lines of your followers. The one calling themselves maryagnesdowd90 is a porn spam bot and might be deleted by the time you see this. You've also one of the many accounts that just reposts tracks from an unofficial JackU account: https://soundcloud.com/user-54683186
User 220378512 and User 471470563 look a bit strange. Same profile picture and saying "I assist musicians" but they don't know how to set up a SoundCloud profile so I wouldn't trust them for much assistance.
Well don't have time to check who are they bots or fakes :)
But there are some artists too who follow me and then afterwards maybe un-follow me I don't know why they do that, maybe thinking to get free follow back from me.
Anyways thanks for your concern.
Have a good day :))
same, i get both fake followers and real ones... but often the real ones get taken off and not the fake ones. keep lagging at different levels for a while now. I've noticed sometimes the page displays a higher number before fully loading if there's a new follower...but then that higher number eventually disappears leaving only the lower number..

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