Question

Likes Disappearing after editing track & unreasonable pro icon in track detail screen

  • 16 August 2015
  • 4 replies
  • 142 views

I have been confused by 2 problems on SoundCloud lately.

The first one is that when I edit a description on the existing track, the like counter seems to be reset - I'm not big on SC, therefore I'm not sure if it's reset to 0 or just some part of the like on my track was blown up, but I'm sure it's glitching out. Detailed stats have the same (glitched) figure. What is going on here?

Secondly, when I visit my track detail page, strangely I found a pro icon next to my name. However I have never subscribed to the pro plan before, so I'm little anxious about this.

If you need more information please ask me - thank you!

4 replies

Thanks for the reply! I understood about the pro icon glitch, mine is the same symptom that guy in the thread you gave me had.

Now for the likes glitch, I tested it out again, and I was able to reproduce the problem. Now with screenshots.

Before doing anything. This track had 24 plays and 1 like before testing.
My Track List https://gyazo.com/fcfe524f1966868033c23e25eaebd1d0
Track Detail Page https://gyazo.com/8b154c3654de82585859badd6caa2396

Changing description... Saved.
Saved Changes. https://gyazo.com/c8280292db90d10bb0898b33fde7d6b2

Then the like (1) disappeared. The abstract stat (if that's you call it) now shows that it has 24 plays, but no likes.
My Track List https://gyazo.com/6dbbda965bf2485ecfe18841ac6e4dd6
Track Detail Page https://gyazo.com/778e4da95a2bb1725de3f1448fb3354a

The detailed stat page does say that this track has got 1 like.
Detailed Stat Page https://gyazo.com/4a3bde6a30e095ecea125b52a50cf2e0

I also realised that reloading the page fixes the problem.

Best,

CLPSPLUG

Yes, the likes are safe but they can temporary go away (only) from screen 😛
Userlevel 7
Badge +3
Thanks for the reply! I understood about the pro icon glitch, mine is the same symptom that guy in the thread you gave me had.

Now for the likes glitch, I tested it out again, and I was able to reproduce the problem. Now with screenshots.

Before doing anything. This track had 24 plays and 1 like before testing.
My Track List https://gyazo.com/fcfe524f1966868033c23e25eaebd1d0
Track Detail Page https://gyazo.com/8b154c3654de82585859badd6caa2396

Changing description... Saved.
Saved Changes. https://gyazo.com/c8280292db90d10bb0898b33fde7d6b2

Then the like (1) disappeared. The abstract stat (if that's you call it) now shows that it has 24 plays, but no likes.
My Track List https://gyazo.com/6dbbda965bf2485ecfe18841ac6e4dd6
Track Detail Page https://gyazo.com/778e4da95a2bb1725de3f1448fb3354a

The detailed stat page does say that this track has got 1 like.
Detailed Stat Page https://gyazo.com/4a3bde6a30e095ecea125b52a50cf2e0

I also realised that reloading the page fixes the problem.

Best,

CLPSPLUG

Hi there CLPSPLUG,

Thanks for following up on this, super helpful to have all of the screenshots at hand. Just realized I never got back to you about this, so let's catch up on this now 🙂

I've forwarded your report to our developers to look into it. From the way you're describing the issue, it sounds like this is rather something to do with caching then with the like actually being removed, i.e., the like is still there, only it doesn't show under the waveform on the track page until you refresh the page. Did I understand that correctly?
Thanks for the reply! I understood about the pro icon glitch, mine is the same symptom that guy in the thread you gave me had.

Now for the likes glitch, I tested it out again, and I was able to reproduce the problem. Now with screenshots.

Before doing anything. This track had 24 plays and 1 like before testing.
My Track List https://gyazo.com/fcfe524f1966868033c23e25eaebd1d0
Track Detail Page https://gyazo.com/8b154c3654de82585859badd6caa2396

Changing description... Saved.
Saved Changes. https://gyazo.com/c8280292db90d10bb0898b33fde7d6b2

Then the like (1) disappeared. The abstract stat (if that's you call it) now shows that it has 24 plays, but no likes.
My Track List https://gyazo.com/6dbbda965bf2485ecfe18841ac6e4dd6
Track Detail Page https://gyazo.com/778e4da95a2bb1725de3f1448fb3354a

The detailed stat page does say that this track has got 1 like.
Detailed Stat Page https://gyazo.com/4a3bde6a30e095ecea125b52a50cf2e0

I also realised that reloading the page fixes the problem.

Best,

CLPSPLUG
Userlevel 7
Badge +3
Hi there,

Thank you for posting on the help forum about this. There's another convo about the Pro icon indicator falsely appearing when no subscription was purchased here. It has been reported to our engineers and is on their list. However, since the impact of this issue is so low, an estimate could not be provided by them as to when this can be addressed and fixed.

Now, in regards to the other issue you're mentioning - we haven't received other reports about this. I've tried to reproduce the issue, however wasn't able to see a reset or decrease of plays after I edited the track's description. Any chance you can provide a line of screenshots to visualize this for us?

Looking forward to hearing from you, hope we can help clarify this soon.
Cheers,
Mathis

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