Question

My 'Followers' and 'Following' counters are stuck.


My 'Followers' and 'Following' counters on my profile are stuck. It's been a few days now and they still haven't updated. I have had several follows and followed other artists. My counters update momentarily although after I refresh the page they go back the way the were previously. I have searched everywhere online and can't find a solution that works.

Hopefully this issue can be resoled. It would be hugely appreciated as it's driving me crazy.

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323 replies

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Hey there,

Thanks for reaching out. If you’ve noticed that your new followers and followings aren’t being accurately reflected in the counters on your profile, this is likely due to some essential maintenance work we’re carrying out on our follows service at the moment.

Whilst this work is being done it’s expected that new followers and followings won’t be reflected properly in counts for users. This work should be completed roughly within a week. After this time, any new followers or followings that haven’t been showing should be added to your counts automatically.

However, please note that the same also applies for followers and followings that are removed during this time. These will only be reflected in your count next week, after the work has been completed. This means that you might notice that your followers don’t increase as you might have expected or in some cases - especially where many spam accounts have been removed - the count could even decrease.

Although the follower counts will essentially be frozen during the maintenance period it is just the count that is affected. You'll still be able to follow and be followed as usual. These new followings just won't be reflected in the number of followers or followings that are present on the account until the maintenance is complete.

Ultimately, the work being undertaken should result in a noticeably better and more stable follows service where followers and followings are reflected in your counts much quicker than they currently are.

I hope this clears things up for you and we really appreciate your patience on this.

Cheers
Mathis
This reply was created from a merged topic originally titled Followers not growing!.

Hi
I have problem with my soundcloud account. My followers list stopped on 660 and i don't understand why. Please help me
This reply was created from a merged topic originally titled Soundcloud not counting followers and who I follower? Please help..

Been receiving follows and following people the last week or so, but soundcloud hasn't been counting them.

soundcloud.com/charlieshuffler
This reply was created from a merged topic originally titled The following/follower section problem.

I am following more than 20 people but it shows that on my profile I follow no one. I think there is a bug, It's been 3 days and the problem still continues. I tried deleting the cache but it didn't work.
This reply was created from a merged topic originally titled Follower Count Stuck.

My follower count is stuck. It lists 73, yet if I count them individually inside "Followers" I have 84, which is what i expect. What's going on here? It clearly isn't a case of people unfollowing me, I can count them in my followers. The counter just is not working.
This reply was created from a merged topic originally titled Stuck/Inaccurate Following/Follower List.

So for 3-4 days my follower/following count has been screwy/stuck. Both lists are inaccurate. The follower number updated once but is stuck again. Now my following number is all messed up too...it says I'm following 400
and hasn't budged for DAYS. I know it's at least 420+. then when I go
to the actual list and count, it says 360!? So now both are extremely
inaccurate.

Come on SoundCloud; how can you give such detailed
stats that work perfectly, but can't even get the basic function of
keeping count of followers/following? This seems like such a basic site
function that should have been resolved YEARS ago. Especially irritated
because I pay for pro for the extra stats, but can't even view my
follower/following accurately? Really feel like I should have reconsidered the pro account honestly....

This is the second time in 3 weeks....pretty absurd....updates or not, this is such a simple function it blows me away...
And yes I have tried just about every trick here in the help center so "Gina's" generic response does not really apply.....
This reply was created from a merged topic originally titled why does my soundcloud show i'm following 700 people when i'm only following arou....

I am currently following around 150-200 people on soundcloud and it is showing that I am following over 700.
I used to follow that amount of people but I unfollowed alot in order to tidy up my profile as most of the account were inactive.
I would like it to show the correct amount of people I am following!
Can anyone help?
This reply was created from a merged topic originally titled Followers not showing up lately and its not because of fake or suspended account.

The # of followers I have has been stuck at 352 for a few days.. I have 271 if u want to count them here https://soundcloud.com/uncl-fvilll/followers but on my main page its 352 https://soundcloud.com/uncl-fvilll. I've also think ive been using likes lately but im too lazy to go through all my notifications and count.. There seems to be a bunch of people with this same problem and on other posts you guys are saying its because of fake account that got deleted or suspended but this is obviously NOT the case as i'm not the only one with this trouble..
This reply was created from a merged topic originally titled Many new followers follow my account but why my follower count no change and no u....

Many people follow my soundcloud newly but why my follower count no up and no change?
This reply was created from a merged topic originally titled Followers and Following stats issue.

I just subscribed to SoundCloud but it seems that the followers/following stats are completely wrong. For now I have 2 followers and I'm actually following 10 artists. However my counter shows that I have 0 followers and that I'm following 2 artists. What's wrong with the website?
This reply was created from a merged topic originally titled Why do not add up followers?.
This reply was created from a merged topic originally titled My following stats is not accurate, why?.

It says I am following 238 but I counted down and had only had 124, is this some sort of bug? When will these stats refresh
This reply was created from a merged topic originally titled I think my followers is stuck at 316? help please thank you.

I think my followers is stuck at 316? help please thank you
This reply was created from a merged topic originally titled following stats issue.

I'm following 2 accounts but it says im following 0? please help
This reply was created from a merged topic originally titled I think my followers is stuck at 316? help please thank you.

I think my followers is stuck at 316? help please thank you and overall day plays at 84
This reply was created from a merged topic originally titled Soundcloud Followers?.

So I had about 6k It dropped all the way to 4.9K I get about 30 followers a day but it's not updating when will this be fixed
This reply was created from a merged topic originally titled Following / followers number isnt changing.

The number of my followers and following does not change on my profile but when I click to see who I am following the real amount is there. Is there any way to fix this?
This reply was created from a merged topic originally titled MY FOLLOWERS DOESN'T MOVE!! and there's lots of advices of new followers....

MY FOLLOWERS DOESN'T MOVE!! and there's lots of advices of new followers...
This reply was created from a merged topic originally titled "Following" list problem (HELP).

Hi guys, I decided to thin out the list of people I follow, but when I go to my SC profile a wrong number of people that I am following appears on my "following" list. If you click on my "following" list you can see that I am not following anyone, but if you check my Soundcloud profile it says that I am following 95 users. Wich I was but then I decided to unfollow everybody to see if i could solve this problem. Is there something I can do about this? I want to go PRO, but I would like to have this problem solved. Thanks
This reply was created from a merged topic originally titled Follower/followin count still messed up.

been almost a week now with this issue, soundcloud says they've fixed it 3 or 4 times now but aint a damn thing has changed... Really disappointed with SC's maintenance. Something goes wrong almost on the regular now.
This reply was created from a merged topic originally titled theirs a problem with my followers and following its been this way for almost tw....
This reply was created from a merged topic originally titled Big increase of likes, shares followed you but counter does not budge!.

So we have been on Soundcloud for 2+ years. 2016 we decided to rebrand the look of our 185 playlists and it showed great results. As we work in the music business we take numbers seriously to measure any progress being.

We have a team that scout for music on daily basis. Who also refresh the page several time a day, as soon as the red dot appears over notifications to see how many likes, shares, followers we got. We see that people interact with our page every about every 3rd minute, by clicking like, share and follow. So what does not make sense is that the activity has increased a lot. We have playlists that has blown up 3000, 4000 and 5000 likes with close to 1000 shares on single playlists.



It would be logic to think that if all numbers are increasing and more users are interacting with the page now than ever before. The loss of users wouldn't ever reach the same pace as we are gaining members. Thats just why this post don't make any sense. http://help.soundcloud.com/customer/portal/articles/2167070

The counter just recently (last 2 weeks) stopped at 583 and does not budge! Our stats built on the notification stats on Soundcloud claim that we have gained 136 followers since 29th of January, 2016. With these facts and the positive trend on the page on all factors we have a difficult time to believe that more people are unfollowing the page than following.

Is there a cache error causing this? Is it able to refresh our account on your end?
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Big increase of likes, shares followed you but counter does not budge!.

So we have been on Soundcloud for 2+ years. 2016 we decided to rebrand the look of our 185 playlists and it showed great results. As we work in the music business we take numbers seriously to measure any progress being.

We have a team that scout for music on daily basis. Who also refresh the page several time a day, as soon as the red dot appears over notifications to see how many likes, shares, followers we got. We see that people interact with our page every about every 3rd minute, by clicking like, share and follow. So what does not make sense is that the activity has increased a lot. We have playlists that has blown up 3000, 4000 and 5000 likes with close to 1000 shares on single playlists.

It would be logic to think that if all numbers are increasing and more users are interacting with the page now than ever before. The loss of users wouldn't ever reach the same pace as we are gaining members. Thats just why this post don't make any sense. http://help.soundcloud.com/customer/portal/articles/2167070

The counter just recently (last 2 weeks) stopped at 583 and does not budge! Our stats built on the notification stats on Soundcloud claim that we have gained 136 followers since 29th of January, 2016. With these facts and the positive trend on the page on all factors we have a difficult time to believe that more people are unfollowing the page than following.

Is there a cache error causing this? Is it able to refresh our account on your end?

Hi there Beach House of Progress,

Thanks for reaching out and for documenting your issue so thoroughly. Please review the official response on this convo here (all the way up) for clarification as to why your followers count is currently stuck.

All the best,
Mathis
This reply was created from a merged topic originally titled My following/Followers count is wrong. It’s been broken for MONTHS. While I STILL....

My following count is wrong. I follow less than 200 people, it says I follow 1700 plus people. I just unfollowed many. My followers count has also been stuck at 975. Will this be fixed? Ive been paying for almost 2 years now. NOT HAPPY. Its like this on my Android & My Mac Book Pro. my email is thedjhardnox@yahoo.com
This reply was created from a merged topic originally titled Follow count is not going up, stuck at 1,158 and have had MANY new followers over....

I was lucky enough to be featured in a big podcast and then get reposted by some huge channels which resulted in a lot of traffic on my profile and many new followers. However my follower count has not increased at all?