Question

Not all of the plays are counting on my most recently uploaded track


Not all of the plays are counting on my most recent track I uploaded. We noticed that the stats seemed to be low and we had several people verify that the plays are not always counting. What can we do about this situation?

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10 replies

Userlevel 7
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Hey A.G.,

Thanks for posting. Hmm, let's see. I believe the track in question is "In My Lifetime - A.G. ft. Xavier x Nugget x Mechi Ali Shakur", correct? If so, I've just played the track and it registered the play just fine.

You mentioned that others have played the track and the plays didn't register. Can you try playing the track again when you're not logged in to your account and let me know if you feel like your stats are still not updating now? Please note that if you don't see the play count increasing below the waveform on the track page, then this is due to caching. Please make sure to check the stats page - here, your play count should increase properly.

Hope this helps!

Cheers,
Mathis
Good day Mathis and Soundcloud Crew,

The same with my case. The number of plays on recent tracks I uploaded are unusually low but the total plays on the stats is increasing daily. Please help. Thank you and more power ( :
Userlevel 7
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Hey there adie,

Sorry to hear about this. I'd like to take a closer look into this. Can you let me know one track in particular that we can look at and investigate?
I'm having a similar problem... my track is hosted on a blog called GRM Daily - http://grmdaily.com/video/new-music-ben-joseph-no-white-flags-feat-matt-ferguson/ - where it is currently showing 668 hits.... but then on Soundcloud - https://soundcloud.com/mrbenjoseph/ben-joseph-no-white-flags-feat-matt-ferguson - it's only showing 148 plays... I can't believe there is such a difference in hits...
Userlevel 7
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Ben Joseph wrote:

I'm having a similar problem... my track is hosted on a blog called GRM Daily - http://grmdaily.com/video/new-music-ben-joseph-no-white-flags-feat-matt-ferguson/ - where it is currently showing 668 hits.... but then on Soundcloud - https://soundcloud.com/mrbenjoseph/ben-joseph-no-white-flags-feat-matt-ferguson - it's only showing 148 plays... I can't believe there is such a difference in hits...


Hi Ben,

Hmm, are you referring to 668 hits as in "this page has been visited 668 times"? If so, then this is not a definite indicator as to how many plays you should have on SoundCloud. I do understand your concern about this being quite a gap though.

After checking with our Trust & Safety team, there is no indication of plays not being counted. I've played the track on SoundCloud and it counted properly. I also had a colleague play the track from within the embed, and after that, checking your stats from our systems indicated the play properly.

Please note that the number under the waveform can sometimes take some time to update. For the most current stats, please check your stats page for the particular track.

Hope this helps.
Mathis wrote:

Hey there adie,

Sorry to hear about this. I'd like to take a closer look into this. Can you let me know one track in particular that we can look at and investigate?


Hi Mathis. I'm experiencing the same with a track that I just uploaded last night and it still says only 1 play after more than ten people told me that they listened and loved it. Please help

Userlevel 7
Badge +3
Mathis wrote:

Hey there adie,

Sorry to hear about this. I'd like to take a closer look into this. Can you let me know one track in particular that we can look at and investigate?


Hey hey,

Looks like in your particular case, this is to do with caching. I've looked at your track from my computer's web browser and it show's 48 plays.

Can you try doing a hard refresh - pulling down on your Collection page until you see a spinning wheel - and see if your playlists show?

If this doesn't help, go ahead and try reinstalling the app and logging out and back in again.

Let me know how it goes!

Best,
Mathis
Ben Joseph wrote:

I'm having a similar problem... my track is hosted on a blog called GRM Daily - http://grmdaily.com/video/new-music-ben-joseph-no-white-flags-feat-matt-ferguson/ - where it is currently showing 668 hits.... but then on Soundcloud - https://soundcloud.com/mrbenjoseph/ben-joseph-no-white-flags-feat-matt-ferguson - it's only showing 148 plays... I can't believe there is such a difference in hits...


I'm having a similar issues as well in my track, https://soundcloud.com/amias-davies-624192054/25-spoken-word it only shows 1,200 plays but in my stats it shows 40,000?!?!?!
This is also happening to my other tracks...
Userlevel 7
Badge +3
Ben Joseph wrote:

I'm having a similar problem... my track is hosted on a blog called GRM Daily - http://grmdaily.com/video/new-music-ben-joseph-no-white-flags-feat-matt-ferguson/ - where it is currently showing 668 hits.... but then on Soundcloud - https://soundcloud.com/mrbenjoseph/ben-joseph-no-white-flags-feat-matt-ferguson - it's only showing 148 plays... I can't believe there is such a difference in hits...


Hi there Amias,

I believe you were experiencing this due to a bug on our end, which has by now been fixed.

Sorry about the inconvenience.

Cheers
Mathis
Ben Joseph wrote:

I'm having a similar problem... my track is hosted on a blog called GRM Daily - http://grmdaily.com/video/new-music-ben-joseph-no-white-flags-feat-matt-ferguson/ - where it is currently showing 668 hits.... but then on Soundcloud - https://soundcloud.com/mrbenjoseph/ben-joseph-no-white-flags-feat-matt-ferguson - it's only showing 148 plays... I can't believe there is such a difference in hits...


I am also having this same problem on my track "MB"