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Plays not updating when played over SoundCloud API

  • 22 March 2019
  • 9 replies
  • 364 views

Hi,

I run a music website called EDM Hunters. I'm noticing that any plays happening over the SoundCloud API aren't being reflected on the track on SoundCloud. This issue has just started happening over the past few days.

Any plays happening directly on SoundCloud are being reflected immediately, it's just the API that doesn't seem to be working right now.

If you'd like to test this with a song you can see this track which is featured on the home page in the 2nd section (Top Trending EDM Songs) in the 6th spot right now.

Any idea if this is an issue with caching or something else?
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Best answer by Mathis 28 March 2019, 12:22

Hi again,

Glad to hear this is now working again indeed. We had reached out to our engineers after seeing multiple users reporting this issue and they confirmed that this was for API-streams in particular. My sincere apologies about the inconvenience this might have caused, and thank you for reporting and for hanging in there.
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9 replies

Yes, I've noticed the same issue too. It started a few days ago. Plays on my http://naturesoundmap.com/ site are not showing on my https://soundcloud.com/wildambience stats.

For example, this track is currently being featured on that site - https://soundcloud.com/wildambience/dusk-chorus-ulu-muda and would be getting at least 100-200 plays per day, but nothing is being counted currently towards my stats.
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Hi there,

Is this solved for you already, or are you still facing this issue? We haven't received further reports of this nature, however SoundCloud was having a brief outage last week, so I can only assume it hat to do with that.
Hi Mathis, The problem is still unresolved - plays still not being registered. Thanks.
It's just started working again for me - the stats indicate from 5pm 27th March the API plays are now registering again and the plays are now counting on Soundcloud. Hopefully it's working for others affected by this as well.
Hi there,

Is this solved for you already, or are you still facing this issue? We haven't received further reports of this nature, however SoundCloud was having a brief outage last week, so I can only assume it hat to do with that.


Looks like it's working again now. Thanks for getting back.
Userlevel 7
Badge +3
Hi again,

Glad to hear this is now working again indeed. We had reached out to our engineers after seeing multiple users reporting this issue and they confirmed that this was for API-streams in particular. My sincere apologies about the inconvenience this might have caused, and thank you for reporting and for hanging in there.
hi on my most recent track https://soundcloud.com/sora908/suicide-doors ive just posted it and the plays seem to be 'stuck' , people were listening and showing proof (way over the number of plays it says i haveon the song) yet it doesn't update . Is it possible it might be backlogged and ill get my plays later or have i lost these plays entirely ? im a new artist and so ii dont have the chance for people to religiously listen to my song and therefore i may have lost all my plays for good
Going through same issues with both my songs on my profile:
https://soundcloud.com/sno_boi/fleeing-the-scene
https://soundcloud.com/sno_boi/pillow-talk
OK seriously!? I spend so many hours working hard on my music only to find within the last three days none of the plays on any songs have been recorded!! I know for a fact people have been listening to my songs but nothing is being recorded analytically. This is a major problem with SoundCloud and needs to be fixed as soon as possible. It’s so easy to run a website that records every time someone presses play on a track. Fix this crap man...... This issue has been happening for people over the years, why hasn’t this been permanently resolved.

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