Question

Stats for top cities only showing 4 cities, not the maximum 50.

  • 23 February 2015
  • 10 replies
  • 349 views

I just posted a new track, there are only 11 plays so far, however, under Top Cities, I can only see the top 4 cities. The plays from these cities total 5 plays. So there are 6 more cities I should be able to see, which is still nowhere near a total of 50. So why can I only see 4 cities?

Here is a screenshot of what I am seeing: http://i.imgur.com/I87Sh58.png

Thank you in advance.

10 replies

Userlevel 7
Badge +3
Hi Matty and RIP,

The collaboration + investigation among you two is amazing. Thanks for explaining the issue so clearly Matty, and RIP (as always) thanks for stepping in to help. We have to admit that we were even a bit stumped so we took this up with our stats team.

It turns out there is one more piece to this puzzle that has not yet been taken into consideration, IP blockers. Anyone connecting through a VPN or any type of privacy/security software cannot be picked up by our stats system. In this case, it does appear rather unfortunate that you would have such bad luck however we have no other explanation. We have a backend stats tool to look up user's stats and where we can detect shady business again, no red flags there. Therefore, the only conclusion we can draw is that you have privacy settings truly not working in your favour.

I hope this is clear, if either of you two have any follow up questions please don't hesitate to ask.

Best,
Gina and Mathis
Thanks for replying again. While I think that would make sense, for privacy sake, that doesn't add up to what I'm seeing. Because, as you can see here http://i.imgur.com/KmHI38H.png , then the number of cities shown should match the number of users shown in the column next to it. But only 2 users are shown, as opposed to 11 to match the cities. So if you're saying the cities displayed only come from Soundcloud users, why would those users not show up in the user stat column?
Userlevel 6
Thanks for replying again. While I think that would make sense, for privacy sake, that doesn't add up to what I'm seeing. Because, as you can see here http://i.imgur.com/KmHI38H.png , then the number of cities shown should match the number of users shown in the column next to it. But only 2 users are shown, as opposed to 11 to match the cities. So if you're saying the cities displayed only come from Soundcloud users, why would those users not show up in the user stat column?
Hey Matty,

No worries, no need to thank me for replying, I know its a bit odd but I quite like queries like this, I get some odd form of enjoyment digging into the stats & workings, trying figure out the issue...(senses people metaphorically slowly edging away from the weird English guy haha!)

Anyway, this was partly why I've fired an email to Mathis & Gina for their input. Im wondering if I'm a little off centre regarding the other cities figure versus the other peoples figures. As I've said in my earlier replies, I don't work for soundcloud so im having to apply a certain amount of knowledge & add in some (hopefully) logical thinking as well so I apologise that this query is a bit of a work in progress, but I come on here to do my best to help & figure things out where I can.

One thing that I am unsure on is how the city info is gathered, I don't know if this is pulled from the ip address used by the person playing the track or if it is gained from the soundcloud user's details. In the personal settings there is a box to enter the name of the city in which the user is based but it doesn't appear to be a box that has to be filled in, seems to be optional if that info is entered or not so I guess that could be left blank by some users in which case, if that is where soundcloud gathers the city info from then a city can't be identified. (IM kind of thinking as I type here so bear with me)...at the moment it seems more logical that the anonymity of the users choosing to be in stealth mode is kept but the city info is populated, unless that user did not fill in their city in which case that info would not be available & therefore would have to be lumped in the "other cities"....this could potentially allow for the discrepancy in the figures but I won't place any money on it.

At the moment as I have only what i can see on your screen shots & do not have the benefit of all the background systems that Gina or Mathis have, I can only really hazard a best guess. It is probably better to just hang tight till Mathis or Gina are able to look at this (they are generally pretty busy over there in Germany so don't worry if you haven't had a reply from them just yet, they do get to things as soon as they are able) I think a more detailed knowledge of this part of the system is going to be needed and that is where G & M come into their own, there is not much that they don't know or can't find out. I will still keep an eye on this as be interested to see what the official answer is.

Sorry I've not been able to give you a 100% concrete answer on this, Im not above holding my hand up if I've got somthing wrong or not quite right, we all live & learn as they say :)

Regards

DJ R.I.P
Well thank you so much for doing that, I really appreciate you reaching out to them, and any help they can give. Because I see hits from my friend in Eindhoven, Netherlands, and I know for a fact that she does not have a Soundcloud account, yet it shows her city. I'll stand by for what Gina and/or Mathis can help with.
Userlevel 6
Hi Matty and RIP,

The collaboration + investigation among you two is amazing. Thanks for explaining the issue so clearly Matty, and RIP (as always) thanks for stepping in to help. We have to admit that we were even a bit stumped so we took this up with our stats team.

It turns out there is one more piece to this puzzle that has not yet been taken into consideration, IP blockers. Anyone connecting through a VPN or any type of privacy/security software cannot be picked up by our stats system. In this case, it does appear rather unfortunate that you would have such bad luck however we have no other explanation. We have a backend stats tool to look up user's stats and where we can detect shady business again, no red flags there. Therefore, the only conclusion we can draw is that you have privacy settings truly not working in your favour.

I hope this is clear, if either of you two have any follow up questions please don't hesitate to ask.

Best,
Gina and Mathis

Cheers Gina & Mathis,

Appreciate the input :D

I had'nt taken VPN's & other general privacy software into consideration (& considering its something i use from time to time, I really should have realised that...in the words of that great thinker of modern times, Homer Simpson...D'oh!)

Matty, hope this gives a little more clarity for you, possibly maybe not what you wanted to hear, I don't know, but as M & G state, fire back any other queries if you need to. Keep doing what you do, been checking a few of your tunes and while not my usual listening material of choice it's all sounding good to me fella :)

Cheers

DJ R.I.P
I've been getting highly unusual stats for the past month or so, too. hundreds of hits from two neighborhoods (they are part of a large city; in fact, I live quite near both neighborhoods, but it isn't me; very unusual!), a few from elsewhere, and then, today, 24 listed under "other cities." Similarly, top countries lists hundreds for the States, a few for a couple of other countries, and then 24 for "other countries."
MUCH weirder, though I only have 21 tracks uploaded, the "top" 21 are listed, and then 24 are listed as "other tracks." Whose tracks are those, seeing as I've only uploaded 21?
While we're hovering around the topic, when I has the basic account, the stats page had a very cool map of the world. After I upgraded, that map is no longer part of the stats. Why not? It was fun and helpful?
http://i.imgur.com/koUYpAG.png the problem is persisting. If I can't see ALL of the cities until it reaches 50 of them, I would like my Pro Unlimited money back.
Userlevel 6
Hi Matty,

Thanks for visiting the help forums :)

I've just had a look at your profile page and the "Fire" track that you have illustrated as well as your provided screen shots (thanks for those by the way, makes it much clearer to look into your query)

I think what you are seeing here is the evidence of soundcloud users choosing to use the "stealth mode" on here so that when they play your track, whilst the play is registered, it does not show who that play was generated by & also their city is not identified either. So you still get the play stat and city stat but, due to the listeners choice to be anonymous, those stats are put in the "other people" "other cities" etc figures that you see. Personally I'm not entirely sure why people use this "stealth" feature, but it exists & people do use it so I guess there must be a reason for wanting anonymity when listening to music.

Hope that clarifies things for you

Regards

DJ R.I.P
Thanks for responding, but I'm not convinced that's necessarily the case. I tested this over the last few days by signing out of Soundcloud (so it wouldn't be my username or a username with the stealth feature on) and playing the track from my work computer, which is in a different city, as well as one other one. And both of those cities did not show up.
Userlevel 6
Thanks for responding, but I'm not convinced that's necessarily the case. I tested this over the last few days by signing out of Soundcloud (so it wouldn't be my username or a username with the stealth feature on) and playing the track from my work computer, which is in a different city, as well as one other one. And both of those cities did not show up.
Hi Matty,

No problems mate 🙂

I understand where your thinking lies in that test, but the name & city stats are only generated when done by a soundcloud user who is logged in.

I think the reasoning is thus, a user of soundcloud obviously has the choice to say whether their name, city etc etc stats are shown to the artist whose track they have played or whether they use the stealth mode. A non-user doesn't get that choice & therefore, soundcloud can't assume that the non-user wants any kind of info to be divulged, even when its just geographical (their name would be unknown anyway), so they would have to err on the side of caution and log the play & city in the same way that it would be logged if it was a "stealth mode" user.

I have just played the "fire" track myself, i don't go "stealth" so that should add another city to the list.

I will ask Mathis or Gina (who are the main Soundcloud forum guys, I don't work for soundcloud, I just like to help out where I can on these forums) for their input on this to be 100% sure.

Just on a side note, and please don't take this as condescension, you may benefit from starting to follow some other soundcloud users, add some comments around the site, drop some of your tunes into user groups that specialise in your style of music - this will not only grow your follower base but also generate much more insightful stats as you far more likely to get plays from users, like myself, who don't use stealth, are quite happy to be seen plying what ever style of music. The more active you are with in the soundcloud community the more followers & plays you will gain, in turn this can generate other users reposting your tracks which then fire them out to an even wider audience, you essentially get your followers promoting your tracks for you, and, as above, this is generating lots of useful &, more importantly, visible stats for you to go off as well as additional plays & followers.

I hope this helps you out :)

Regards

DJ R.I.P

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