Question

Unearned Plays

  • 12 January 2017
  • 1 reply
  • 96 views

On my track Nothing More, I've recieved 10,000 plays overnight and my track went from 3,700 to 13,700 I'd like to know if Soundcloud can reset my track back to 3,700 plays? Please let me know

1 reply

Userlevel 7
Badge +3
Hi there,

Sorry to hear this has happened to you. Here's what our Trust & Safety team can say about this: We have no means of confirming whether or not your recent spike in plays came from a fraudulent source, but we can see they are concentrated to a specific number of locations that are often flagged for fake plays.

It could be that someone paid for your plays to be increased, or you were mistakenly subject to fake plays bought for another account. We do not condone of people paying to increase their plays, and our trust and safety engineers are working on improving our anti-spam systems to weed out fake plays.

I'm afraid we do not have the technical means of reverting, or adjusting, play counts. You can delete and re-upload a track to refresh the play count, but keep in mind this means all Likes, Comments and Re-posts will also be lost.

We are working towards this though so in the future we can eradicate this problem and be in a better position to combat fake activity.

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