Question

Views on my latest track are not counting?


Hey! I’ve released a new track today (Space Walk) and it’s got 11 streams even though I’m 100% sure that it should have more since I’ve gotten many more reviews from friends. Is this a bug or why is this happening? I also tried to play the track while logged out of SoundCloud and it still didn’t add to the view count.

4 replies

Userlevel 1
try listening from a mobile device on a different account.

For some reason the play counter isn't registering PC/browser based plays

It seems to have been going on for about 3-4 days and soundcloud hasn't responded to anyone yet.
Same here, gotten tons of response from people but view counter stuck at 2
Userlevel 1
I have same
Userlevel 7
Badge +3
Hi there,

Sorry about this inconvenience. Our engineers have confirmed there was an issue over the weekend causing this. Play counts are now working again, so you should see them under your tracks. The numbers from the weekend are still backfilling, but rest assured the team is working to get this sorted as soon as possible.

If you have further questions about this, please post them here to keep communication in one place.

Cheers

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