Answered

Account error: My account says Pro Unlimited but I am not paying for it.

  • 6 February 2016
  • 1 reply
  • 77 views

Hi,

A few days ago, I logged into my account (https://soundcloud.com/brandoncordoba), and I had an orange star next to my name. I then checked my stats, and realized my account had been upgraded to a pro unlimited account. However, I did not pay to upgrade my account from free to pro unlimited. I have all of the features of a pro unlimited account. I am not sure what is the issue. When I click on your subscription link, it says I have a pro unlimited account that expires February 3, 2017. When I try to unsubscribe, I am brought to https://soundcloud.com/pro?ref=t203, but there is no where for me to switch to a free plan. It only offers to upgrade my account to pro. I am not sure what happened, but this is a huge error, seeing that I now have a year subscription to the pro plan for free. I don't feel comfortable knowing this issue isn't resolved, and definitely don't want to jeopardize and risk losing my account over this. If you have a solution to this issue, please let me know.

Thanks,
Brandon
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Best answer by Gina 11 February 2016, 14:09

Hi Brandon,

Please get in touch with our Transaction team directly. More info here.

-Gina
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Userlevel 7
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Hi Brandon,

Please get in touch with our Transaction team directly. More info here.

-Gina

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