Answered

Auto renewal without notice

  • 22 January 2019
  • 1 reply
  • 57 views

My subscription renewal was presented today without any notice or reminder of upcoming renewal. I have no interest nor can afford currently the service. I try to contact support and sent an email that say we longer monitor this email, go the Help Center page and click "Submit a Request". This doesn't exist. I had to dig thru support menus to find a way to contact support, which isn't made easy by the way (hmmm), to be replied to with, "we can't refund subscriptions that have been delivered". The payment has only been presented, not posted nor cleared, how has the subscription been delivered to me?

Why would you want to take $135 from someone who doesn't need nor want to use the service anymore. I do not use the account in the way I had intended, which means I do nothing to help your service as I don't use it or promote it. Day 0 of a 365 day subscription, that came without notice, that you've made quite difficult to make contact to dispute and told me tough luck? This seems very shady operation and a money grab. Seriously?

I can go thru the process of disputes with my CC but why, I had been a customer, I no longer wish to be, but you'd rather trap me and have me spread my dissastifaction?

Brian
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Best answer by Navid 23 January 2019, 11:53

Hey there,

Thanks for writing in.

When you make a Pro or Go subscription purchase you also agree to our terms and conditions which are listed on the checkout page before you proceed with the payment. The terms and conditions for our plans are listed under https://soundcloud.com/go-terms-of-use state & https://soundcloud.com/terms-of-use-pro and states that each subscription renews after the end of each payment cycle.

I was able to get in touch with our subscriptions team and they were able to look into it have issued a refund in this specific instance.

If you want have any other questions relating to your subscription you can reach them directly via this form.


Best,
Navid
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Hey there,

Thanks for writing in.

When you make a Pro or Go subscription purchase you also agree to our terms and conditions which are listed on the checkout page before you proceed with the payment. The terms and conditions for our plans are listed under https://soundcloud.com/go-terms-of-use state & https://soundcloud.com/terms-of-use-pro and states that each subscription renews after the end of each payment cycle.

I was able to get in touch with our subscriptions team and they were able to look into it have issued a refund in this specific instance.

If you want have any other questions relating to your subscription you can reach them directly via this form.


Best,
Navid

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