Question

Automatic subscription cancellation

  • 4 June 2019
  • 1 reply
  • 65 views

Chère équipe Soundcloud,

Vous avez procédé au renouvellement automatique de mon abonnement Soundcloud le 31/05/2019 (Gramophen) alors que je souhaitais y mettre fin.

Ainsi je vous serai gréé de bien vouloir annuler cet abonnement et me rembourser des 99€ que vous avez pris la liberté de prélever sans même m'en informer.

Merci de votre retour rapide.
_________________________
Dear Soundcloud Team,

On May 31st, 2019, you renewed my account on your platform whereas I wanted to end it.

Therefore, I would be glad if you could cancel this automatic re-subscription and refund me of the 99€ you took the liberty to take from my bank account without warning me !

Thanks for your prompt reply, I am looking forward to hearing from you.

Thomas

1 reply

Userlevel 7
Badge +3
Hi there,

Sorry to see you go. It looks like this has already been dealt with, so you should receive a refund soon. (this can take your bank up to 5 business days to process).

If anyone else comes across this topic with a similar issue, please reach out to the subscriptions team directly.

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