Question

Billed twice for Soundcloud PrO

  • 26 April 2018
  • 1 reply
  • 43 views

Hello , the other day I signed up for pro. However, my internet connection was faulty and after I paid, it didn't show I had a Pro account. Thinking it didn't work, I went ahead and signed up again, as I still had the option. Now I am being billed twice for the same month and was wondering if I can either get a refund for one of the payments or have it billed for next month after this one expires

Thank you

1 reply

Userlevel 7
Badge +3
Hi James,

I've checked in with our Subscriptions team about this - your refund is on the way (if the money was already taken out of your account in the first place) and should arrive within 5 business days (due to the time banks sometimes require to process refunds).

Happy SoundCloud Pro-ing
Mathis

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