Answered

Can not cancel my trial offer

  • 4 March 2017
  • 4 replies
  • 417 views

Please tell me how to cancel my trial offer before my credit card is charged, I do not see any subscriptions on my page. I do not see anything in my subscriptions in order to cancel. I am on a free trial period. The previous answers to this post do not explain how to cancel before your trial period ends. Thank you.

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Best answer by Mathis 6 March 2017, 12:35

Hi there,

Indeed, if this is the account you're using (https://soundcloud.com/user-870478570), then you're on a free account, all set. 🙂 Thank you for the help, @itsphipps!
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4 replies

Userlevel 1
Are you able to listen to the "GO" tracks? If not. You are not on a trial.
If commercials are playing you are not on free trial.
Userlevel 7
Badge +3
Hi there,

Indeed, if this is the account you're using (https://soundcloud.com/user-870478570), then you're on a free account, all set. 🙂 Thank you for the help, @itsphipps!
Thank you Mathis. How do I cancel my trial before my credit card is charged now? I do not see anything on my subscription page.
J.
Userlevel 7
Badge +3
Thank you Mathis. How do I cancel my trial before my credit card is charged now? I do not see anything on my subscription page.
J.


Hi there,

@JNYC - odd, I cannot seem to find your SoundCloud account on our system. Sorry about that, but I won't be able to give an educated answer without this info. Either way, if you have further questions about your subscription, please reach out to our billing & subscriptions team directly

Thanks
Mathis