Question

Can't see pro account anymore


Made a payment for a year in march 2018 and now it seems that the pro account has dissappeared??

3 replies

Userlevel 7
Badge +3
Hi there everyone,

Thank you to all of you for your patience & for reporting the issue here on the Community. Our engineers have now fixed this, so you should see your subscription properly reflected on your account again. They continue to investigate the root cause to make sure this won't happen again.

Apologies about the inconvenience this might have caused.

All the best
Mathis
I just read a few other threads....and contacting SC through this link seems to work . https://t.co/nlRT0J8M3G

I'm going to try it now...

EDIT- it's the same link 😞
There's a growing number of us having the same issue. Try logging an issue here. https://help.soundcloud.com/hc/en-us/requests/new?ticket_form_id=464627 I found it frustrating as none of the categories adequately addressed our issue... but worth a try. I'm waiting for a response from SC.

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