Answered

Cancel

  • 16 July 2019
  • 1 reply
  • 44 views

I need to cancel my subscription but I do not have that option under the Edit button. I only have the options to upgrade. How do I cancel it?????
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Best answer by Mathis 17 July 2019, 14:24

Hey Tonya,

Hmm, the account from which you're writing here on the community never had a subscription, so maybe you're merely looking at the wrong account? (https://soundcloud.com/user-689238363)

If this is not the case, i.e. if you cannot cancel your current subscription, chances are you have opted out already and it states "expires on..." rather then "will be renewed on x date".

Cheers
Mathis

P.S.: If you require assistance to figure out the account with the subscription, please reach out to the account access team directly.
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Hey Tonya,

Hmm, the account from which you're writing here on the community never had a subscription, so maybe you're merely looking at the wrong account? (https://soundcloud.com/user-689238363)

If this is not the case, i.e. if you cannot cancel your current subscription, chances are you have opted out already and it states "expires on..." rather then "will be renewed on x date".

Cheers
Mathis

P.S.: If you require assistance to figure out the account with the subscription, please reach out to the account access team directly.

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