Question

Changing my credit card

  • 11 October 2017
  • 1 reply
  • 58 views

Hello,
I'm trying to change the credit card I use for the yearly payment but the system does not seem to be working properly.
I visit the website where I have to enter the data of the new card, I type the information and, at the moment of pressing the orange button to save the information, nothing happens. I press it again and it's still nothing.
Then I press the cancel button and the system responds, showing that it was not locked.
Today is October 11 and annuity renewal occurs October 13.
Is there a solution?
Thank you

1 reply

Userlevel 7
Badge +3
Hi there,

Our payments team let me know they're currently looking into this. The updated details should still be stored, however. If this is not the case, please reach out to the team directly via the contact form on our Help Center.

Thank you

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