Question

Charged for both Pro yearly and Pro Unlimited yearly instead of prorated upgrade price

  • 6 February 2018
  • 1 reply
  • 59 views

I upgraded my yearly Soundcloud Pro subscription to the yearly Soundcloud Pro Unlimited a few days after purchasing, and my credit card statement is showing I was charged full price for both instead of just a prorated price. What do I need to do to get reimbursed the proper amount?

1 reply

Userlevel 7
Badge +3
Hi there,

Hmm, according to our records, you've paid 63.00 USD for Pro, and another 75.11 USD a few days later to upgrade to Pro Unlimited, which together adds up to the yearly price for Pro Unlimited. If you believe there was an error, please reach out to our subscriptions team here.

Cheers
Mathis

Reply