Question

Double billed for SoundCloud Go for 2 years, how do I get my refund?

  • 3 February 2018
  • 2 replies
  • 111 views

While going through my books, I discovered SoundCloud Go has been double-billing me for 15 months. That's a total of $149.85 overcharge.

Can you please assist me in refunding this money?

Thanks,
Sean

2 replies

I'm being charged for a SoundCloud account and it's saying that I'm not subscribed subscribed
Userlevel 7
Badge +3
Hi,

@seandr - given the long period of time you mention, I recommend reaching out to our subscriptions team for an in depth investigation, as they will be able to help with this most efficiently.

@outerstatic - You're currently not being charged for a SoundCloud Go subscription. It looks like the last payment was not processed, thus your account is free. Just to double check, this is the account from which you're writing in on the Help Community: https://soundcloud.com/user-164608714

Cheers
Mathis

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