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Fraudulent charges made to my account. How to receive a refund?

  • 28 September 2018
  • 1 reply
  • 68 views

I'm requesting that Soundcloud refund me for the ~8 months of fraudulent $5 charges it has been making to my account. I unsubscribed from Soundcloud Go early on in the year and have STILL been receiving monthly charges. I have checked multiple times that I am unsubscribed on the website, the App, and through iOS. I also have tried multiple times to reach a Soundcloud representative via email and phone, but have been unable to get in contact with anybody. I need these incorrect charges to be discontinued in the future and I need a ~$45 refund for all the charges that have illegally taken money out of my bank account. I am very disappointed and upset with Soundcloud's lack of contactability and will not be using its services once this refund has been completed.
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Best answer by Navid 28 September 2018, 11:24

Hey there,
 
sorry to hear about this - please reach out to our subscriptions team so they can investigate this further.

Best,
Navid
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Hey there,
 
sorry to hear about this - please reach out to our subscriptions team so they can investigate this further.

Best,
Navid

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