Question

How do I change my billing address without cancelling my account and losing all my uploads?

  • 8 February 2018
  • 1 reply
  • 42 views

How do I change my billing address without cancelling my account and losing all my uploads?
SoundCloud support offers no information on this and is particularly unhelpful.

1 reply

Userlevel 7
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Hi Alan,

Unfortunately, changing the address without cancelling and re-subscribing is currently not possible. Not an ideal situation, no doubt, however, you won't loose any of your work or data - if the account reverts to free, the worst that can happen is that some of your tracks become temporarily hidden until you've upgraded again (this would also only be the case if you have uploaded more than 180 min of audio). All tracks are then reinstated with all of their comments, play counts, etc.

Please see here for more info:
https://help.soundcloud.com/hc/en-us/articles/115003447007-Changing-payment-details-address-on-your-invoices

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