How long does a response normally take when a ticket has been filed ?

Hello, filed a ticket with a problem I'm having. No response from anyone on Soundcloud, how long does this normally take ? thanks. Aidan

2 replies

Userlevel 7
Badge +3
Hi fusco,

With the currently volume of questions our team receives, it can sometimes take a few business days for someone from the team to get back to you. Please don't set up new tickets, as this won't help speeding up the process.

Hope someone can soon help with your query.

Thanks for your patience & all the best
No problem, I think I setup a new ticket several times as the details I provided weren't correct.