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How to upgrade, downgrade or cancel your SoundCloud subscription


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Hey there Community,

We're outlining how to upgrade, downgrade or cancel your SoundCloud subscription on our Help Center. Please see the following resources for each scenario.

Purchase a SoundCloud subscription

Upgrading to Pro or Pro Unlimited from a Free plan

Canceling or downgrading your Pro subscription*

Canceling your SoundCloud Go subscription*

If you need further assistance with your subscription or billing, please file a ticket via our Help Center.

Thank you & all the best
Mathis

*Please make sure to perform these steps on your web browser from a computer

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58 replies

Hi,
You just sent that email to advise me that you charged 115 CAD on my credit card?!
I don’t think I ever received a notification for the renewal.
I DIDN’T WANT TO RENEW since I didn’t post any new material since a while.
Please downgrade my access to free account as of today and refund the subscription fee.
Thank you
Me too! So I’m waiting for somebody to reply...
I want to cancel my SoundCloud go pro and what my mom money back
Can I please cancel my subscription? The account is “ElocL”

I thought I had canceled my renewal, however I was just charged today for a monthly subscription. It was declined. I have now canceled.
I have barely ever used this service, and am not happy to pay for a second month of it. Can you please cancel it retroactively for the one day and refund me the approx. 10 dollars?
Did you have any luck yet? Experiencing the same issues!
I need to cancel my subscription ASAP! Help PLEASE
I didn't know you had an auto-purchase subscription feature. I didn't need it for the next month and I lost my $8. Please, if you have possible such a function, then return my money and remove status PRO. I really like your service, and I hope that you will meet my expectations. Thank you :)

ACC: https://soundcloud.com/flourishate
E-Mail:flourishate@gmail.com
Pay Pal:hov4yan@gmail.com
Okay I have been trying to cancel my Soundcloud Go subscription before I get charged on Sept 11.But I can't cancel became Soundcloud doesnt let Android users cancel from the App you have to cancel from a desktop computer. Well I dont have a desktop computer, I just have a phone and a tablet.I have done everything I can think of, I even went to the Samsung website in Desktop Mode and nothing seems to work. I dont get why Soundcloud doesnt have a number for Customers to call for technical support or why you guys don't have someone I could at least chat with.
I'm trying to downgrade my SoundCloud account to the free version. We don't use it anymore and were just charged $135 for another year.
I assume they won't let me get a refund for that...
I'm unable to change it to the free version in my account.

How can I do this?
Today my subscription was automatically renewed without any
notice. I dont want to renew it. How can i cancel this operation?
I would like to unsubscribe
Hello, I have a problem. I didn't know that every month I will pay for Pro Unlimited plan without any confirmation. Today $16.00 was discarded and I want to know is there any way to get them back cause now I really need it. I already cancelled the subscription, but before I read some information I didn't expected that the money will be written off from my card, so is there any way to solve the problem?
I'm not able to access my subscriptions to cancel my free trial before it bills me. I would have been fine being billed earlier this month but I'm running low on cash now and I can't afford the $10 bill I'll inevitably receive once my free subscription ends.
Yo I'm gonna need you to downgrade my subscription.

Like many others have stated, there is no way to downgrade your account by following the instructions you give on your website. This is really frustrating as I have to make this thread to do something that should be relatively simple.

Please look in to this, whether or not it is intentional is up for debate. You really need to stop and think whether it is acceptable / ethical to not allow customers to cancel easily.

Again, I have followed your instructions to the subscription page, followed the links and there is NO button to cancel / downgrade my account....

This is all I see:

https://imgur.com/a/DPSB0SH
Hi, I decided to sign up for the 7 day free trial because i wanted to be able to download music onto my phone. However, I have learned that this is not possible, and I would like to cancel that subscription. I was trying to cancel from my phone when I learned that this can only be done online, which i find very inconvenient because I do not have a computer. I would appreciate if sound cloud could cancel on my behalf. Thank you
hi there i need help,is any option available to cancel my soundcloud account,please
I have been trying to cancel my monthly direct debit from my credit card but there is no easy way of doing it. Can someone help me cancel my monthly direct debit from my credit card?
Yet again I have been getting ignored by Soundcloud. THERE IS NO OPTION TO CANCEL SOUNDCLOUD PRO SUBSCRIPTION!
Hi Soundcloud !

For the second time this month I try to cancel my plan to SC GO+ but it doesn’t change anything whereas I do what you recommend
Tomorrow I am supposed to be charged, please cancel it before !

Thank you very much
Emilie
Last night I hit the week free trail for SoundCloud go, now I just checked my subscriptions in settings and it says that I’m subscribed for one month and it will charge me $5.99. I’ve been trying to get a hold of anyone from SoundCloud but I literally cannot get in touch with them. Any advice?
Also trying to find this, they have made it impossible to downgrade your subscription. money grabbing fools
I cant cancel it either
How do you cancel this shit.
Im trying to cancel the subscription dew to automatic renewal, something that I didn't know was going to happen, how do I get in touch with soundcloud support or an email to get in contact.
How do I cancel my Ho plus account please?