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I pay for Pro and it says I’m on “Free SoundCloud”

  • 3 April 2018
  • 3 replies
  • 110 views

For every month for the past 5 years I’ve been paying for SoundCloud pro and every time I login the app it tells me to sign up for pro. It’s defiantly the right account I’m signing into and their’s literally nobody I can talk to about this issue. Can someone direct to the right person?
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Best answer by Mathis 19 September 2018, 12:01

Hi Mav,

I've just looked into SEELO's account and he is on the Pro Unlimited plan and has a SoundCloud Go+ subscription, so he should not see the ad to upgrade, give he has both of our feature heavy subscription models.

You're currently on the SoundCloud Pro plan. In order to learn which features this provides you, please see here:
https://soundcloud.com/pro

For comparison, SoundCloud Go provides the following features:
https://soundcloud.com/go

In order to make use of your SoundCloud Pro plan on a mobile device most efficiently, I'd recommend you download the SoundCloud Pulse app if you haven't done this already.

Cheers
Mathis
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3 replies

I see this was 4 months ago. I and many others are complaining about the same problem. They're taking our money and not giving us the service that IS SCAMMING.

Did they ever reach out to resolve it?
Userlevel 7
Badge +3
Hi Mav,

I've just looked into SEELO's account and he is on the Pro Unlimited plan and has a SoundCloud Go+ subscription, so he should not see the ad to upgrade, give he has both of our feature heavy subscription models.

You're currently on the SoundCloud Pro plan. In order to learn which features this provides you, please see here:
https://soundcloud.com/pro

For comparison, SoundCloud Go provides the following features:
https://soundcloud.com/go

In order to make use of your SoundCloud Pro plan on a mobile device most efficiently, I'd recommend you download the SoundCloud Pulse app if you haven't done this already.

Cheers
Mathis
Hi Mav,

I've just looked into SEELO's account and he is on the Pro Unlimited plan and has a SoundCloud Go+ subscription, so he should not see the ad to upgrade, give he has both of our feature heavy subscription models.

You're currently on the SoundCloud Pro plan. In order to learn which features this provides you, please see here:
https://soundcloud.com/pro

For comparison, SoundCloud Go provides the following features:
https://soundcloud.com/go

In order to make use of your SoundCloud Pro plan on a mobile device most efficiently, I'd recommend you download the SoundCloud Pulse app if you haven't done this already.

Cheers
Mathis

When I bought the pro plan 2 years years ago it was ad free. I'm a loyal member and this is how you treat us by switching it up and not telling us. Go fuck yourselves and soundcloud.

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