Hi - I have a pro plan account renewal date 14 Jan 2019 . I have exceeded the 6hr upload allowance & thought that if I renewed my account today I'd get another 6hrs upload time so I just did that at a cost of £45 . However I am being told that I still have exceeded my 6hr upload so I guess that I should have gone for the pro plus unlimited. So 3 questions :-
1) why was I allowed to renew sub for £45 when I still had 7 months to run ?
2) how can I cancel the incorrect renewal ( £45) & instead go to pro plus unlimited ?
3) If I go to pro plus unlimited do I get partial refund for 7 months unused pro plus sub ?