Subscriptions

This is a category about subscription plans and renewals for SoundCloud Go, SoundCloud Go+, SoundCloud Pro and SoundCloud Pro Unlimited. We're happy to help, however we cannot look up your individual billing history. For personal queries, please use our contact form on the Help Center. https://help.soundcloud.com/hc/en-us/requests/new

3,215 Topics
3,635 Replies

Xoddiac Booker*

Following count error

Answered

Hi, My Soundcloud page says im Following " 1 " person, but I am not following anyone at all, when I click on the " 1 " it shows me no one, I'd like it to remain on 0 instead as it should be, Link to Page: https://soundcloud.com/xoddiac How do I fix this? Thank you.

GalaxyPears Booker*

changing from apple subscription to student subscription

Question

I’ve cancelled my SoundCloud subscription through Apple already. I’ve gone on the website and verified myself as a student - but right at the end it displays an error message saying I still need to cancel my Apple subscription?? I’ve tried to use the help ticket request and they’ve just send a copy/...

slowwwiebaby Booker*

Follower miscount

Question

Hi my account says im following 2 people when I am not following anybody, could you please fix this thank you

notice me sampai Booker*

Account has been charged double charging me on subscription since September of 2017

Question

It is now August 12, 2019 and Ive had my subscription for Soundcloud subscription on my phone (paying 12.99) since August 25, 2017, but I found out that I have been charged double for my subscription (9.99)for the past two years starting from September 26, 2017.. I only found this out because I chec...

Snygghugo Booker*

Soundcloud Go in Sweden?

Question

Hello! Are there any plans to release Soundcloud Go in Sweden? Would absolutely love to have all these songs available in the gym where the reception is bad. Kind regards Hugo

UserMrP Booker*

subscription

Question

I am unable to cancel my Pro+ subscription. How can I do this as I don't want to be paying monthly or at all. Thanks

Nuevo Booker*

payment cancel

Question

i bought pro unlimited. but i wanna cancel my plan and refund my payment. what should i do?

Dlgoodwin Booker*

trouble cancelling free trial

Question

when I follow the instructions to cancel the free trial through subscriptions there is no cancel button below my plan.

James Farrell Booker*

Payment/Pay Period is Late

Question

The SoundCloud website states that my first payment should be sent to my PayPal within 45 of the end of the month in which I purchased Premier, and that all the subsequent payments will be given at the end of each calendar month after that. I purchased Premier on June 18, and I have already received...

LA Bk Booker*

subscription problems

Question

I mistakenly purchase the GO+ when I wanted to actually purchase the unlimited plus. Now If i purchase the unlimited plus i don't want to be charge the full amount for the go+. Please help. Thanks.

logurt heino Booker*

wrong user subscription

Question

ive been using the same SoundCloud account for 2 years. My subscription ended on the 7th. As I went to re-new it, a picture popped up saying “wrong user subscription, the subscription you are using is associated with a different user. Sign in with the other account to continue using it” but there is...

Dcrising11 Booker*

premium songs

Question

almost all of my likes tracks suddenly turned into premium songs when they weren’t premium before and aren’t premium before my friends, what’s going on

Nic Howell Booker*

1) Why do I need Go+ as well as Pro? 2) If I uploaded one track to Pro would i be able download 1,000?

Question

1) Why do I need Go+ as well as Pro? I'm not a DJ but thought Pro would enable me to download tracks. Turns out it doesn't. Clever, if cynical marketing by Soundcloud who obviously don't care if users feel manipulated. OK - so if all i want to do is download tracks why have the Pro subscription? Is...

Drseabishop Booker*

Go+ Error

A few days ago many of the songs on my playlist went to Go+ but these songs/artists are not Go+ required on other phones/apps. When I try to play on my app it only plays the preview but my friends with multiple different phones can play the same song and none of us subscribe to Go+.

aboynts Booker*

Can't change card payment information.

Question

Hi, I am trying to update my payment card, but I don't see an option to. I click on "Subscription" but don't see the option to "Use a different card" like it states in this article: https://help.soundcloud.com/hc/en-us/articles/115003563868-Changing-your-credit-card-or-payment-method Thanks!

Bucks fan 34 Booker*

Other payment?

Question

Is there any way I can go to the store and buy a card or something to redeem instesd of using a credit card or pay pal? I'm 15 and I obviously can't get either of thoe so I was just wondering if there was another way to pay for a subscription.

Bibendum Booker*

Previously uploaded content has disappeared from my profile

Question

Podcasts that I uploaded a couple of years ago have now disappeared from my profile. It says I have run-out of upload space and should upgrade my account. I want to know if I upgrade my account whether my old files will be restored.

XO ZO Booker*

tracks suddenly all become go+

Question

A large amount of tracks that I listen to suddenly become go+ even tracks of artists who have no go+ tracks whatsoever. Iv tried uninstallin and reinstalling the app and logging out and in. But the problem is still there any ideas to help me with the issue.

HitchsMissus Booker*

fed up with lack of communication from support.

Question

"I keep trying to contact support, but get no response. My site is screwed up. Every track now shows this message at the top, "Almost there! Verify your email address to write comments. An email was sent to (my registered address). I click resend and nothing gets sent to me or my spam folder. Is the...

ProphetSamuel Booker*

Student Pricing Misshap

Question

Hello SoundCloud, I've confirmed my student status through SheerID (they sent me an email saying that I'm verified as a college student.) However, when I click the next link to get Go+, the page says that I will pay $9.99 instead of the $4.99 promised. What should I do?

User 562566662 Booker*

refund after free trial

Question

i got billed for the free trial and i cancelled it but have not gotten my money back

isaiah2jz Booker*

monthy payment

I’ve been a long time sound cloud “go” user. But some months when I don’t have efficient funds in my account to complete the recurring monthly bill. I’m instantly in debt $34 on top of the $10 “pro” deduction. I need to speak to someone that specializes with payment options. Because I am getting rob...

Michael Phillips Booker*

Soundcloud Pro refund

Question

I mistakenly purchased a Soundcloud Pro subscription for $72. I cancelled within 30 days and it was my first purchase. On the site it says I will get a refund for cancelling within the 30 days of my first subscription. I am trying to get someone to confirm that to me. I cannot afford a $72 payment t...

Michael Phillips Booker*

Subscription problem

Question

I just purchased a $72 pro subscription by mistake and want to cancel it because 1. it won't let me upload anything even though I have available minutes and 2. it only gives you 6 total hours of upload space and I need more than that. I just made that purchase 10 minutes ago and want to cancel. It s...

John Mauro Booker*

Problems with Free Listening

Question

I received this message last month and I have been waiting for the music I listen to to return back to full songs instead of 30 second previews how long before they will go back to normal

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