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Subscriptions

This is a category about subscription plans and renewals for SoundCloud Go, SoundCloud Go+, SoundCloud Pro and SoundCloud Pro Unlimited. We're happy to help, however we cannot look up your individual billing history. For personal queries, please use our contact form on the Help Center. https://help.soundcloud.com/hc/en-us/requests/new

  • 3,025 Topics
  • 3,533 Replies

3025 Topics

Y
YVNG DK Booker*

Monetization and Distribution Problems
Question

I was trying to set up distribution with my unlimited pro account yesterday and nothing showed up on the "Your Agreements" page. Today I cant even find the setup for the distribution. I bought the unlimited pro account so I got distribution and SoundCloud emailed me about it but now I can't set it u...

53 2
A
22 hours ago
N
noel12345 Booker*

soundcloud subscription
Solved

how do i know that my subscription is no longer in affect?

34 1
22 hours ago
S
santini dj Booker*

CANCEL MY SOUNDCLOUD PRO UNLIMITED
Solved

Hello, I want cancel my Soundcloud pro unlimited subscription on my computer, but to press edit icon not be able to cancel it, only show details of my subscription and cannot cancel or downgrading :(((

31 1
22 hours ago
B
B Sauce 27 Booker*

Soundcloud Go + on Andriod won't stay signed in and only gives me 30 sec. previews
Question

I am a paying subscriber to Soundcloud Go + and have been for over a year. Lately when I use the app on my Android, I am constantly signed out when I open the app and have to sign in every time. As soon as I login it says, "We're sorry to see you go, you are no longer a Soundcloud Go + member". Howe...

28 1
M
1 day ago
C
Chorzowskie Centrum Kultury Booker*

Invoice for Company
Question

Hello, is there any possibility to get subscription's invoice for the company, for example with VAT EU number?

49 1
R
1 day ago
B
bertronnd Booker*

Hidden track nit showing after subscribtion
Question

Hi, I recently uploaded a mix and after uploading I was told that one of my sets (boom-boom afro electro set at Tania's) was hidden. I subscribed recently and I still can't see it! Im starting to panic honestly. Please help, my page is soundcloud.com/bertronnd

47 0
B
1 day ago
T
TiTus2000 Booker*

I can,t log into my Image Line account even though it is linked to SoundCloud
Question

when i try logging in to image line, i try connecting via soundcloud and it exits the window. currently, i am in korea. could this be a server address issue? i tried to find a way to call image line but all the have is a belgium number and i cant call belgium from korea..

45 0
T
1 day ago
matinioh Booker**

NO UPDATE NOTIFICATIONS, when i click the bell icon (since 3 Days) !!!
Question

90 3
1 day ago
J
Jens Heisig Booker*

No refreshing from my stream
Question

I do not see any posts of people who I follow, it's continues 2 days... Soundcloud not working, how fix it? Only thing I see it's my reposts, that's all. Help I tried to log out, and refresh stream page... Does not help Can anybody give me a hint pls!?

31 0
J
2 days ago
K
Ksandiwibawa Booker*

How can I remove Credit Card details?
Question

Hi, A friend had paid for my pro-subscription last year as a birthday gift but was upset to realize that you had automatically billed to the same card again for this year. I have sorted it out with my friend but I need to remove her credit card details from my account. However I do not have an alte...

53 1
A
2 days ago
B
baselinez Booker*

monitization premier program qualifications
Question

i got over 1045 streams may 15 2019 do i qualify for the premier program june 15 2019 today,

15 0
B
2 days ago
M4XP4YN Booker*

why does it not personalize my account from the desktop site to the movile app
Question

My name is still user and some big number my picture won’t upload I can’t even use the free trail for premium how am I supposed to get it

12 0
2 days ago
W
Wouter Verschuren Booker*

downloading individual tracks
Question

Is soundcloud going to introduce a feature where you can download individual tracks? Making a new playlist everytime just to download one song is kind of annoying, but at the same time I don't want to download entire existing playlists that I already have, just individual songs from the playlists. M...

11 0
W
3 days ago
M
Music Pop e Rave Booker*

monetization
Question

Aparti De Quantos Seguidores Eu Consigo Monetizar Minhas Faixas Sol Do Brasil Esse E Meu Sondcloud Fluxo Das Favelas ?

18 0
M
3 days ago
D
DJ RICARDO REGGIANI Booker*

Pagamento
Solved

Bom dia. Eu não possuo catão de crédito internacional, quero adquirir o plano PRO. Há possibilidade de pagar por boleto bancário ou outra forma de pagamento?

448 2
M
3 days ago
I
ItsColinDillon Booker*

Soundcloud Xbox App
Question

For the past couple of days my app hasn’t been showing up in the home menu that pops up when you press the center xbox button on the controller. Soundcloud is my main source of music on my xbox, since all other sound from games are complete sheit. The last time before this incident I was using my 5....

19 0
I
3 days ago
D
DJ Slama Booker*

can't retrieve my old e-mail address
Question

I upgraded to a pro unlimited account , it went through twice by mistake , the first time it upgraded my old account and charged me £90 then when I tried to log in it said that I still needed to upgrade so I did it again and created a new account , I have been refunded for one. but not the other , I...

13 0
D
3 days ago
D
DJ Rad Key Booker*

Refund of Charge
Solved

I was just charged $135 for a yearly Soundcloud Pro Unlimited Plan. I had auto renew on. I do not want to renew. I can not afford the $135. What can I do?

73 2
4 days ago
G
granter365 Booker*

need to find my log in for my main account after getting a new phone
Question

I cannot access my main account with my new phone as I am not sure what email address was used. Its not linked to Facebook and my email address is linked to my old account

74 5
G
4 days ago
C
Caleb Arsenault Booker*

despacito (calebgamer).
Question

very interresting to know that this is cool

15 0
C
4 days ago
U
user940820104 Booker*

Cancel My Subscription
Question

I want my subscription to Go+ cancelled so that I am no longer charged! It is proving very difficult, and yes I have tried logging onto an actual computer - there is no edit button next to my subscription! Just cancel me please!!!!

28 0
U
4 days ago
R
Redmond Assembly of God Oregon Booker*

Upload allowance
Question

Our church would like to use SoundCloud to upload sermons to our church website. Do we have to pay for the subscription to be able to upload files? And is the upload allowance allowed per month or total space? We would be uploading larger audio files (30-40 minutes of audio) and would like to have s...

10 0
R
5 days ago
KathyFreeman Tour manager*

Why do I STILL get adverts when I have a paid subscription?
Question

I have a soundcloud Pro Subscription. . I'm paying enough already for ad-free service without being coerced into upgrading to Soundcloud Go which mainly offers benefits I'm not interested in having. Are you going to change your ad policy to be more sympathetic to subscribing creators?

15 0
5 days ago
B
BenMcK Booker*

I want a Refund - No Warning on Automatic Renewals, Beware!

I received an email yesterday (9th June 2019) that my SoundCloud Pro Unlimited Subscription had automatically been renewed. Not only had I not received any notice that my account subscription was due for renewal, I also received an invoice as part of the email, meaning that the payment had already...

70 2
6 days ago
L
Lu Carter Booker*

I can’t downgrade from Soundcloud Pro to free
Question

I upgraded a little while ago and was not impressed with SoundCloud Pro. I figured I would downgrade while I still had time to receive a refund, however SoundCloud is not giving me the option to? I have gone to the support page a followed the steps but whenever I click on the page to switch plans it...

59 2
6 days ago

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