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Subscriptions

This is a category about subscription plans and renewals for SoundCloud Go, SoundCloud Go+, SoundCloud Pro and SoundCloud Pro Unlimited. We're happy to help, however we cannot look up your individual billing history. For personal queries, please use our contact form on the Help Center. https://help.soundcloud.com/hc/en-us/requests/new

  • 2,443 Topics
  • 3,251 Replies

2443 Topics

A
Amiraak23 Booker*

Soundcloud go
Solved

is there a yearly package you can buy instead of monthly?

16 2
4 days ago
T
Thomas M Booker*

Search results
Question

Hello, I am wondering why when someone is searching for Thomas M (putting it this way in the search box), I am not appearing in the first pages? There are more Thomas M maybe which I can understand but the results are giving totally other names, the 3 first with more than a million followers, and t...

27 2
4 days ago
Z
zallesov Booker*

Can. It continue go+
Solved

My subscription ran out. And I simply can not find the button to continue it in the android app. And the download for offline is not avaliable.

18 1
4 days ago
M
Max Mitrochine Booker*

Subscription to Go+ went from 1,99 to 4,99 €
Question

Hi, I have the soundcloud pro account and the Go+. Used to pay 9 euros the pro account and 1,99 the Go+. Now Go+ is 4,99 €. Which makes it 13,99 euros per month. You're growing your rates with no communication to your customers , Soundcloud ? Very disappointing

7 1
4 days ago
M
modernroots sync-n-pub Booker*

Why am I not eligable for monetization?
Solved

I have a pro account?

16 1
4 days ago
LDAWG Booker*

picked the wrong plan yesterday
Question

I was running out of upload time and I love soundcloud so went ahead and was thinkin it was the pro plan to get unlimited up loud time but it was just the go plan. I really don't care for it cus I make music so love uplodin and sharing. problem is my mom let me use her visa card yesterday I just gav...

4 0
4 days ago
F
fusco Booker*

How long does a response normally take when a ticket has been filed ?
Question

Hello, filed a ticket with a problem I'm having. No response from anyone on Soundcloud, how long does this normally take ? thanks. Aidan

14 2
F
5 days ago
D
Delta9 Recordings Booker*

Payment Method Change
Question

Dear All, we used to have the automatical renewal through paypal for the account. Now we stop the automatica renewal of the account via paypal and wanted to add a credit card, but clicking on the subsctiption tab, there is not an option where we can choose to add a new payment method. Do we have t...

8 1
5 days ago
F
fusco Booker*

I can't access my account
Question

Hi guys, I hope someone can help me. I have an old Soundcloud account which I started back up and edited the details of. I also tried to associated a friends email address with it. The account appeared to be working fine for a few moments, then both it and my the SoundCloud account of my friends...

31 3
F
5 days ago
M
MIS Booker*

Problem Signing Up for Pro version
Question

I signed up for a Pro subscription and entered my credit card. I didn't get a confirmation or an email with a receipt. Your website shows I have that subscription, but we are having some access problems. Could you check it out?

30 3
S
6 days ago
S
shadow0667 Booker*

no computer need sub canceled
Solved

dont have a computer and cant afford sub this month

73 4
6 days ago
H
Hear in the City Booker*

I have two accounts and only want one
Question

I attempted to upgrade soundcloud.com/hearinthecity and ended up upgrading soundcloud.com/audiopostales (an account I did not want to open). I ONLY want the hearinthecity account. Now, I have been billed for two accounts. I want to cancel the audiopostales (I did not intend to start it). I want to...

9 0
H
6 days ago
M
miya santus Booker*

Subscription charged to deleted acocunt
Question

Hello, My old soundcloud acocount, lilcloudz, was terminated over a month ago. It had the Soundcloud Go+ subscription. My card was just charged for a subscription on my deleted account, and Apple will not give me a refund. I don't wan to be charged for a service I did not/am not recieving. Please...

15 1
6 days ago
T
TMW Keemy Booker*

No Monetization

hey, I bought Sound Cloud Pro for the first time yesterday as I am rapidly growing so I think it's time I make some money. However I purchased and I'm unable to monetize my tracks please help asa[.

11 0
T
6 days ago
G
GFMGAngelDime Booker*

Nothing
Question

Idk

10 0
G
7 days ago
B
Buzie Nef Nef Kennon Booker*

Soundcloud go
Question

Have signed up to Soundcloud go a few weeks ago.... have gone to use it for the first time and simply will not wirk all my tracks I’m trying to listen to are liked tracks won’t play anything in a playlist either anyone got any ideas why?

13 0
B
7 days ago
L
LierView Booker*

Changing URL name
Question

I am having difficulty changing my soundcloud URL to the one I really want. I know this topic has been posted MANY times but @Mathis if you could help me that would be appreciated.

10 0
L
8 days ago
M
MaryJardine567 Booker*

Money back guarantee
Question

I paid for a Pro Unlimited account but have since cancelled (within the first day). I am wondering when my money will be getting refunded to my card?

12 0
M
8 days ago
J
JoJoBee Booker*

Why can't I access my ad-free SC Pro account on my phone as well as my computer?
Question

I have access to my SC Pro account on both my Android phone and my Mac, but the account on my phone is not ad-free like it is on my computer? It is the same account, what's going on? Thanks!

8 0
J
8 days ago
D
drewpizz Booker*

Canceling SoundCloud subscription?
Solved

I recently signed up for the free SoundCloud Go trial. I want to unsubscribe, but when I go to do it theres no option to unsubscribe. Its only telling me when my next payment is. How do I cancel this subscription? I dont want to be billed lol

580 14
8 days ago
O
OSA TTS Booker*

I don't have a credit card, Soundcloud Pro
Question

I literally have 100 in my paypal account in general why do i need a credit card on top of that? Like I wanna buy a $20 monthly membership and I have the money so why can't I pay for it?

12 0
O
9 days ago
B
Benoidial Booker*

offline streaming.
Question

Hello if i upgrade to a paying member $5.99 and have access to offline streaming does the data still get charged for and deducted from my internet provider or does it become free to stream ?

12 0
B
10 days ago
U
User 450288046 Booker*

Payment still going
Question

I signed up for the free trial with SoundCloud in late 2018, but before it ended I cancelled the subscription and deleted my account. I am currently writing from a newly opened account. I discovered today that I'm still being charged for the subscription and would like some advice on how to cancel t...

25 0
U
10 days ago
C
Colour Out The Box Booker*

overpaid on my subscription
Question

please can someone contact me as I have overpaid on my subscription. so hard to get to customer service. All help pages about subscription won't display, very disappointed \

12 0
C
10 days ago
H
Henrik Didriksen Brenna Booker*

Cant download the songs on my iphone
Question

I cant download the tracks on my iphone, even that i did buy the ultimate pro. and where can i contact the support?

16 0
H
10 days ago

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