Question

Looking to change from our current Pro (12 months / annual) to Pro Unlimited

  • 7 April 2015
  • 5 replies
  • 171 views

We currently have a Pro contract with Soundcloud which we bought 2 months ago for 12 months. We need to increase this too Pro Unlimited but don't want to cancel it and then buy the Pro Unlimited (seems like a waste of money...) Is there a way in which we can just upgrade our account and then pay the difference?

If we had just paid monthly this wouldn't be a problem so am hoping someone can help us.

Cheers

5 replies

Userlevel 7
Badge +2
Hi Stag,

Thanks for opting into the Pro plan and for your interest in upgrading to the Pro Unlimited plan to receive additional features and unlimited upload minutes. If you recently purchased a yearly Pro subscription but want to upgrade to a Pro Unlimited membership, you will be charged a pro-rated difference between the two prices.



We will subtract the monetary value of the Pro days you have left from the total Pro Unlimited price. To upgrade your account, please go to: https://soundcloud.com/pro. Note that this pro-rated price is only available for yearly purchases.

Let me know if you have any other questions about this and hope you enjoy the new Pro Unlimited plan.


Cheers,


Gina
Hi Stag,

Thanks for opting into the Pro plan and for your interest in upgrading to the Pro Unlimited plan to receive additional features and unlimited upload minutes. If you recently purchased a yearly Pro subscription but want to upgrade to a Pro Unlimited membership, you will be charged a pro-rated difference between the two prices.



We will subtract the monetary value of the Pro days you have left from the total Pro Unlimited price. To upgrade your account, please go to: https://soundcloud.com/pro. Note that this pro-rated price is only available for yearly purchases.

Let me know if you have any other questions about this and hope you enjoy the new Pro Unlimited plan.

Cheers,

Gina

I recently purchased the pro plan for a year, however, I'd like to upgrade to pro unlimited. When I go to the link provided above and choose upgrade to unlimited it doesn't seem to give me a pro-rated price difference. Furthermore, it says that I will be upgraded January 2017 when my pro plan expires. I would like to simply upgrade to unlimited with being pro-rated and I would like it to be effective immediately. What do you suggest. Please help, as I have been trying to get help and answers for days now. thank you https://soundcloud.com/aaronjacobswulfpack
Userlevel 1
Hi Stag,

Thanks for opting into the Pro plan and for your interest in upgrading to the Pro Unlimited plan to receive additional features and unlimited upload minutes. If you recently purchased a yearly Pro subscription but want to upgrade to a Pro Unlimited membership, you will be charged a pro-rated difference between the two prices.



We will subtract the monetary value of the Pro days you have left from the total Pro Unlimited price. To upgrade your account, please go to: https://soundcloud.com/pro. Note that this pro-rated price is only available for yearly purchases.

Let me know if you have any other questions about this and hope you enjoy the new Pro Unlimited plan.

Cheers,

Gina

Same issue here, did you receive an answer?
Hi Stag,

Thanks for opting into the Pro plan and for your interest in upgrading to the Pro Unlimited plan to receive additional features and unlimited upload minutes. If you recently purchased a yearly Pro subscription but want to upgrade to a Pro Unlimited membership, you will be charged a pro-rated difference between the two prices.



We will subtract the monetary value of the Pro days you have left from the total Pro Unlimited price. To upgrade your account, please go to: https://soundcloud.com/pro. Note that this pro-rated price is only available for yearly purchases.

Let me know if you have any other questions about this and hope you enjoy the new Pro Unlimited plan.

Cheers,

Gina

Just a simple Question to Gina, I paid my annual fee of GBP 35/- but after realizing the size is not enough I topped up with GBP 8/- with an intention of Going Pro Unlimited. Does this solve my problem?
Hi Stag,

Thanks for opting into the Pro plan and for your interest in upgrading to the Pro Unlimited plan to receive additional features and unlimited upload minutes. If you recently purchased a yearly Pro subscription but want to upgrade to a Pro Unlimited membership, you will be charged a pro-rated difference between the two prices.



We will subtract the monetary value of the Pro days you have left from the total Pro Unlimited price. To upgrade your account, please go to: https://soundcloud.com/pro. Note that this pro-rated price is only available for yearly purchases.

Let me know if you have any other questions about this and hope you enjoy the new Pro Unlimited plan.

Cheers,

Gina

@ Gina or anyone!
Your website says that we can pay the difference pro-rated. (See attached picture). However when we click "upgrade to PRO UNLIMITED" they request $97.20 (full annual amount) and say it will change at the next annual billing cycle (Feb. 2017).

How can we pay the difference to upgrade to PRO UNLIMITED? Any help would be fantastic!

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