I cancelled my soundcloud pro subscription before the first month trial to ensure I would be fully refunded, and not have ongoing charges as I saw the subscription as unnecessary for my needs.
I received confirmation screen on my soundcloud showing it had been cancelled but upon checking my bank account I have been charged for the last 6 months. I have adjusted my profile -again- so that is not soundcloud pro but my two issues are:
- I need to be refunded for these months of memberships I did not agree to that have been auto-debited from my account
- I am concerned it may continue to charge me again, despite having a confirmation screen showing my membership has been cancelled.
I do not want to have to take this to the consumer affairs/ ombudsman but I fear I might need to if I cannot get in contact with soundcloud, which is proving to be very difficult.
Can anyone from soundcloud.com please help me here as I feel quite helpless trying to contact you all.