Question

Payment issues

  • 28 June 2018
  • 0 replies
  • 59 views

This is the message. I keep getting after several attempts.


We are sorry, your payment was not authorized. Please check your card details and try again.

I tried reaching out, this is what I got

Hi there Timdayle,
Thanks for getting in touch.
If your payment is not going through, it might be that your bank or credit card company is not allowing for the payment to go through, please check that you have sufficient balance or that you’re not exceeding any limits relating to your bank account or card.
Alternatively, it could be that a simple browser issue may be preventing the payment from going through. Please follow these few steps and try making the payment again:
To start fresh, could you clear your browser's cache and cookies (http://www.refreshyourcache.com/en/home/), close the browser window, and open a new one?
Next, please follow these steps:
If you've installed any plugins (AdBlock, Flashblock, Hola VPN, HTTPS everywhere, VLC Web plugin) on your browser, please disable them, as this may help. Plugins can often block SoundCloud from working properly. Additionally, please disable or allow for an exemption on any pop up blocker, firewall, or antivirus on your computer.
In the event that you are still experiencing difficulties, you may also want to try a different browser (Firefox, Chrome, etc.) to see if the issue continues. This way we can confirm whether or not this is a local issue on your browser.
Finally, if none of this works, please let us know so we can investigate further.
Apologies for any inconvenience caused.

I tried all the suggestions yet there was no solution

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