Question

Pro renewal disappeared



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28 replies

Mathis,

Thanks - i actually put it down to renewal not working and paid again last night, looking forward to my refund. Submitted a support ticket earlier today.

George
You can see the problem here:... to be clear i did make this payment it wasnt an automatic thing. Still not ideal tho!

https://imgur.com/9fNIoQB
The same thing is happening for me, soundcloud are taking more money each month by direct debit although I have paid for a yearly pro subscription. Can you investigate why this is happening so that I can get my paid account activated again as this is causing me hassle with uploads etc

or if possible a refund is needed as I can't see any other way around this except your taking more money from me for no reason

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