Pro renewal disappeared

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Thanks - i actually put it down to renewal not working and paid again last night, looking forward to my refund. Submitted a support ticket earlier today.

You can see the problem here:... to be clear i did make this payment it wasnt an automatic thing. Still not ideal tho!
The same thing is happening for me, soundcloud are taking more money each month by direct debit although I have paid for a yearly pro subscription. Can you investigate why this is happening so that I can get my paid account activated again as this is causing me hassle with uploads etc

or if possible a refund is needed as I can't see any other way around this except your taking more money from me for no reason