So I had Soundcloud Pro (paying $7 a month) and wanted to upgrade to pro unlimited. I didn't realize that it would charge me the entire yearly fee at once, instead of $12 a month. I canceled it two hours later but I need a refund asap. I wrote a ticket, received a response but it did not acknowledge the refund. I wrote another ticket and got the same automated response. I purchase the pro through Soundcloud directly. Please help!