I was previously charged with 2 payments of $9.99 which is a total of $19.98. I was speaking with Mathis and only received one part of my refund. I'm still waiting on the other $9.99 to go back to my account.
If I could get the rest of this back I would appreciate it.
Also, the link for subscription help center I was given doesn't work either, so if this can also be resolved for future references.