Answered

Refund of Charge

  • 20 May 2019
  • 2 replies
  • 81 views

I was just charged $135 for a yearly Soundcloud Pro Unlimited Plan. I had auto renew on. I do not want to renew. I can not afford the $135. What can I do?
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Best answer by Mathis 14 June 2019, 12:09

Hi there,

@DJ Rad Key please check your PMs here on the Community for further steps.

@PARTY SHIRT I was able to coordinate with our subscriptions team that a refund is issued as a one time exception. Please allow up to 5 business days for your bank to process this.

@everyone else: If you have a similar question, please reach out to the team directly, as we cannot guarantee to catch all of the topics that require one-to-one support. You can do so here.

Cheers
Mathis
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2 replies

In the same boat. Did you find a solution?
Userlevel 7
Badge +3
Hi there,

@DJ Rad Key please check your PMs here on the Community for further steps.

@PARTY SHIRT I was able to coordinate with our subscriptions team that a refund is issued as a one time exception. Please allow up to 5 business days for your bank to process this.

@everyone else: If you have a similar question, please reach out to the team directly, as we cannot guarantee to catch all of the topics that require one-to-one support. You can do so here.

Cheers
Mathis

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