Answered

Renewed my Pro subscription but want refund

  • 5 August 2016
  • 3 replies
  • 66 views

My card details for my pro subscription was changed and I still renewed my account on time, can I get the extra 13$ that I paid (the sub renewal wouldve only been $49.95 had it been on my old card)
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Best answer by Mathis 8 August 2016, 13:12

Hi,

Please reach out to our payments team about this, as they can help most efficiently.

Cheers
Mathis
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3 replies

Userlevel 7
Badge +3
Hi,

Please reach out to our payments team about this, as they can help most efficiently.

Cheers
Mathis
Hi~ we couldn't reach the page to renew our subscription ! Need help~ thx
Userlevel 3
Badge +1
Hey there - I'm afraid we cannot carry over any discounts or previous pricing when making a new purchase (ie. while changing payment details or simply if your previous subscription was canceled, refunded or failed to renew for any given reason). If you were shown a different price at an earlier stage, the correct price (without the discount attached to renewing your subscription) should've been shown to you at the checkout screen.

Thank you for your understanding.

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