Question

Soundcloud took £67 out of my PayPal account! :(

  • 19 November 2015
  • 2 replies
  • 117 views

Hello,

£67.50 has been taken out of my PayPa_l _account and I didn't renew my Pro Unlimited subscription... I want to cancel my Pro Unlimited subscription but it only gives me an option to downgrade to Pro instead of giving me the option to go the Free account n get my money back.

I do like being able to change the text format though,

that's cool.

2 replies

Userlevel 7
Badge +3
Hi Metrodome,

Thanks for getting in touch, sorry about the confusion. I would assume you are on our auto-renewal roll for your yearly subscription, and that was due, hence the transaction.

Not to worry though, our payments team is happy to help with this. Please start here to narrow down the details of your question - you'll be able to get in touch with the team directly through the help center then.

All the best
Mathis
Exactly the same has happened to me! 😞

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