How can I contact to payment team to solve this issue? I understand you guys are busy a lot. But it seems like your Support team does not work. Or you are deceiving and not being honest with your customers.
Best answer by Mathis
I've looked into this for you & coordinated a refund to be issued as a one time exception given the renewal was so recent. Note that it can take your bank up to 5 business days to process this refund. In order to upgrade to Pro, you can go here: https://soundcloud.com/pro