Question

Upgraded to Pro Unlimited from Pro but was charged the full $99

  • 7 March 2019
  • 0 replies
  • 11 views

Hi,

We upgraded to a Pro Unlimited plan from our Pro plan which we paid annually up front in Oct. When I read the support pages on upgrading, it said we would be pro-rated the rest of our Pro plan year towards the Pro Unlimited but the receipt we received is for the full $99.82. Please explain.

Thanks!
Energy Matters

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