Question

Upload Options Grayed Out After Renewal of Pro Unlimited Account

  • 2 November 2016
  • 1 reply
  • 64 views

Hi there

After our Pro Unlimited account ran out, there was a space of a few days before we renewed.

Now the Upload options are 'grayed out' and uploading is impossible:



This is while the 'Subscription' section reads Soundcloud Pro Unlimited and next payment due in 12 months:



Cheers
Derry

1 reply

Userlevel 7
Badge +3
Hi Derry,

Sorry about the confusion here - it looks like your email address bounced when we tried to send you and email, which ultimately unconfirmed it. (This meaning we weren't able to send you an email, but received an error message instead)

Not to worry though - You seem to have a secondary email address registered to your account, so I'd recommend you make this your primary email address.

Here's more related info on the matter.

Cheers
Mathis

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