Question

30 guarantee

  • 13 March 2019
  • 1 reply
  • 12 views

I cancelled my Pro account 24 hours ago and according to the terms and conditions, an automatic refund should be processed. Just checked my creit card and I don't see any pending credits? I'm within the 30 day cool-off period so where is my money?

1 reply

Userlevel 7
Badge +3
Hi Sacha,

It can take your bank up to 5 business days to process a refund. I've just checked on our end - the refund was issued properly, so the money should arrive soon.

Cheers
Mathis

Reply