Account Blocked, Help center not responding

  • 10 July 2019
  • 3 replies

So since today apparently my account have been blocked
I don't know why because i didn't received any mail or something
And through the helping system i have send few tickets but nobody responded

3 replies

Userlevel 7
Badge +3
Hi there,

It looks like your account is currently frozen. This is done as a security measure to prevent any unauthorized activity coming from that account. I double checked that your ticket has gone through properly and it has - if you're receiving an auto-reply email that does not cover the answer to your question, please reply directly to the email so someone from the support team can take a closer look. Please do not send new tickets, as this won't speed up the process.

All the best
Hello Mathis u actually sended 10 same replies, so 'o i didnt have received any auto email so what is the email im supposed to send a message to, Can u wrote thé adress full here cos i can't fins it
Userlevel 7
Badge +3
Hi again,

Apologies about the multiple replies - there were technical issues with the Community platform last night. Someone from the team has responded to you. If you cannot see the email in your inbox, please be sure to look into the junk / spam folder.