Answered

Account deleted for no reason, need help!

  • 14 March 2017
  • 4 replies
  • 707 views

Hello,

I am cloud boy (http://www.soundcloud.com/kimsm914)

Recently, my account was deleted for an unknown reason, and have yet to understand why.

Could the Soundcloud Support team look into it?

My email linked to the account was wkdal6768@naver.com

I'd like to access my account back, and I have not broken any rules regarding Terms of Service.

Thank you,
cloud boy
icon

Best answer by Mathis 16 March 2017, 09:39

Hi there cloud boi,

In order to have this investigated further, please reach out to our Account Access team. You can do so here via our Help Center.

Best
Mathis
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4 replies

I have a suspicion that someone has deleted my account on their own accord.

My Soundcloud sometimes momentarily paused playing as if someone else had access to my account.

If there is a possibility that my account was hacked, and quite possibly deleted, is there any chance to recover it?

Still awaiting an answer, thank you.
Userlevel 7
Badge +3
Hi there cloud boi,

In order to have this investigated further, please reach out to our Account Access team. You can do so here via our Help Center.

Best
Mathis
Mathis please help me I reached out , I also reached out to scsupport on Twitter , I’ve searched the web for hours and still nothing , I didn’t do anything doen my SoundCloud to be deleted it jus happend out of no where my URL is

https://m.soundcloud.com/jay-muuufuqn-felon-3
Userlevel 1
Hi there cloud boi,

In order to have this investigated further, please reach out to our Account Access team. You can do so here via our Help Center.

Best
Mathis


Mathis, your team needs to stop being lackadaisical. Users pay good money out of their own pockets for their channels and you guys add ridiculous policies to narrow the reach of your users. MAKE YOUR TECH SUPPORT TEAM FIX THESE ERRORS! No more "Mass promoting of other artists" excuses, it's complete bullshit!

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