Answered

Account disappeared

  • 28 June 2019
  • 6 replies
  • 834 views

I tried to log into my account and everything disappeared. No warning emails, nothing. Tried resetting my password nothing. Maybe someone hacked my account and do something wrong with it but please can I get my account and songs on my account back? My account's URL was soundcloud.com/sxnside
HELP!
icon

Best answer by SXNSIDE111 1 July 2019, 22:49


Can I recover my account and music?The Trust & Safety team will be able to help with this further... Edit: Oh, I'm just seeing they've already been able to go ahead, so you should be able to sign in to your account again. It looks like you had a blacklisted URL on your account, which caused the security systems to freeze your account for the time being.

The URL in question was http//v*.*c (I've *ed out some of the letters so we don't share the link any further), so I'd highly recommend to remove this from your profile to ensure this doesn't happen again.

All the best
Mathis

GOOOOOD
THANKS!!!
View original

6 replies

OMG...
several days of waiting and several tickets.
cool support service.
Userlevel 7
Badge +3
Hi there,

Sorry to hear that. Sending multiple tickets is not going to speed up the process. From what I can see, your account was suspended due to security reasons. Someone from the Trust & Safety team should get back to via email in that case (wish I could help from my end, however due to the public nature, these issues are handled via email tickets).

I let them know you've reached out here just in case. If you've created a new account in order to post this here, please be sure to use a different email address from the one you were using on the account that dissappeared. You can update that here: https://soundcloud.com/settings

Cheers

Sorry to hear that. Sending multiple tickets is not going to speed up the process. From what I can see, your account was suspended due to security reasons. Someone from the Trust & Safety team should get back to via email in that case (wish I could help from my end, however due to the public nature, these issues are handled via email tickets).

I let them know you've reached out here just in case. If you've created a new account in order to post this here, please be sure to use a different email address from the one you were using on the account that dissappeared. You can update that here: https://soundcloud.com/settings

Cheers

Can I recover my account and music?
Userlevel 7
Badge +3
Can I recover my account and music?

The Trust & Safety team will be able to help with this further... Edit: Oh, I'm just seeing they've already been able to go ahead, so you should be able to sign in to your account again. It looks like you had a blacklisted URL on your account, which caused the security systems to freeze your account for the time being.

The URL in question was http//v*.*c (I've *ed out some of the letters so we don't share the link any further), so I'd highly recommend to remove this from your profile to ensure this doesn't happen again.

All the best
Mathis

Can I recover my account and music?The Trust & Safety team will be able to help with this further... Edit: Oh, I'm just seeing they've already been able to go ahead, so you should be able to sign in to your account again. It looks like you had a blacklisted URL on your account, which caused the security systems to freeze your account for the time being.

The URL in question was http//v*.*c (I've *ed out some of the letters so we don't share the link any further), so I'd highly recommend to remove this from your profile to ensure this doesn't happen again.

All the best
Mathis

GOOOOOD
THANKS!!!
I having the same exact issue with my URL. I went to prison for almost 3 years and I get out and try to log on to my account and it tells me it doesnt exist.I have some important music on their that means a lot to me. Some DJ mixes when I first spun in the club, some underground mixes at private parties with DJs who later became very famous and of course a few production tracks iI had put together. These things are important memories for me that I can never get back now? Thats no fair If any account modulators view this my account was. http://soundcloud.com/odjboneso

Reply