Question

Account hacked

  • 28 June 2015
  • 6 replies
  • 152 views

My Account is Hacked , Please Help Me, i just sent a message to " trust@soundcloud.com " but i didn't get any respond please help me

6 replies

Salut ts le monde
j'ai le meme Problème
je ne Peux pas Accéder à la Compte: https://soundcloud.com/dj-cutwolf-remix

ma adresse email : cutwolf-deejay@hotmail.com
et je me connecte toujours par facebook
Userlevel 7
Badge +2
i just wait 3 weeks and i get no respond , hellpp!

email: abodzatar@hotmail.com

Hi there,

I have asked Trust and Safety to get back to you with more information on why we could not accept your hacked account inquiries. Please check your different emails.

Thanks,
Gina
i just wait 3 weeks and i get no respond , hellpp!

email: abodzatar@hotmail.com
Userlevel 6
i do that too...
OK, that's the correct course of action to take. I can only advise to bear with that team to get back to you, unless they have already done so in the meantime.

Hope its sorted out for you soon.

Regards

DJ R.I.P
i do that too...
Userlevel 6
HI there,

Thanks for visiting the help forums :)

I would suggest filling in the contact form to contact the trust & safety team, just to be sure (I'm not familiar with that direct address you mention above).

We can't help directly on the forums but the trust & safety team can and will help, you may just need to bear in mind that not all of the Soundcloud departments are available over the weekend which could explain a lack of contact so far but, again, fill in the contact form via the below link, give as much info a you can.

http://help.soundcloud.com/customer/portal/emails/new

Hope everything gets sorted for you a.s.a.p.

Regards

DJ R.I.P

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