Answered

Account Hacked

  • 8 February 2016
  • 1 reply
  • 58 views

Hi,

I’m sorry to send you this request, but I think my soundcloud’s profile has been pirated by someone. I never changed my e-mail address.

When I tried to sign in this evening, it tells me that i couldn’t, and that my e-mail address was invalid. One of my friend tried to send me a message, but I didn't received a mail to notice it.

I’m part of a french label, and Soundcloud represents a LOT to me. I have all my contacts and playlists and I worked a lot for it. I could not imagined to create a new account.

Could you please help me to solve this ?

my e-mail address : jadematheu@gmail.com
my profile : https://soundcloud.com/jdmth-2

I'm posting from the new account i made in order to create this post.

Thousands of thanks for your comprehension.
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Best answer by Mathis 9 February 2016, 15:05

Hi there,

Please start here to get this sorted asap. You'll be able to reach out to our Trust & Safety team via the Help Center as well.

Best
Mathis
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Userlevel 7
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Hi there,

Please start here to get this sorted asap. You'll be able to reach out to our Trust & Safety team via the Help Center as well.

Best
Mathis

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