Question

All my tracks and my profile, messages, listeners, feedback, all GONE ! How do I get them back ?????

  • 4 June 2019
  • 1 reply
  • 35 views

I've been a pro user for years, hours upon hours of stuff just gone.
I saw a similar post one year ago and it was eventually corrected due to an outage or some such.
I use Soundcloud as a storage vehicle, it is important I get it back.
Anyone have that issue in Jun 2019> thankyou in advance.

1 reply

Userlevel 7
Badge +3
Hi there,

Hmm, I assume that there might be a mix up between accounts - the one from which you're posting here on the Community was created a mere 3 months ago.

I'd recommend to double check in an incognito window to see if you can figure it out from your end. Here are a number of articles on our Help Center to help you access the right account again: https://help.soundcloud.com/hc/en-us/articles/115003452947-Help-accessing-your-account

If you require further assistance, please reach out to our account access team directly here, as they will be able to help most efficiently.

Cheers
Mathis

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