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Blocked for liking, how to unblock?

  • 20 April 2015
  • 1 reply
  • 950 views

Hi, I was blocked after having wanted to change the order of my liked tracks.. Your system says I'm blocked from liking tracks for 2 days. I am not abusing Soundcloud. Any chance I can unblock myself before that time? Thnks for your answer
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Best answer by Gina 20 April 2015, 15:20

Hi Manon,

Thanks for posting for further clarification. To clear up any confusion you did not hit a limit for liking too many tracks, but instead for re-liking the same tracks too often.

We have implemented a limit in response to the community's request to curb behavior where an account likes, unlikes and then re-likes the same track(s) or playlist(s) again in a short period of time.

If you were not aware that this was happening when liking tracks on your account, do let us know. The next time it happens get in touch with us and we can investigate further.

Based on this feedback from our users, who said it was causing annoyance and confusion, we have put limits in place to restrict this behavior. Your account has been blocked from liking for this reason. As we wish to prevent this activity in the future, if you run in to this limit repeatedly, each block you receive will increase in length.

These limits are in place to address community complaints about accounts overusing, or using features in a way other than as they were intended. We hope you can appreciate why we felt it necessary to put these limits in place.

Hope this helps.

Cheers,
Gina
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Hi Manon,

Thanks for posting for further clarification. To clear up any confusion you did not hit a limit for liking too many tracks, but instead for re-liking the same tracks too often.

We have implemented a limit in response to the community's request to curb behavior where an account likes, unlikes and then re-likes the same track(s) or playlist(s) again in a short period of time.

If you were not aware that this was happening when liking tracks on your account, do let us know. The next time it happens get in touch with us and we can investigate further.

Based on this feedback from our users, who said it was causing annoyance and confusion, we have put limits in place to restrict this behavior. Your account has been blocked from liking for this reason. As we wish to prevent this activity in the future, if you run in to this limit repeatedly, each block you receive will increase in length.

These limits are in place to address community complaints about accounts overusing, or using features in a way other than as they were intended. We hope you can appreciate why we felt it necessary to put these limits in place.

Hope this helps.

Cheers,
Gina

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