Question

E-Mail confirmation does not work!

  • 17 February 2017
  • 1 reply
  • 131 views

Hello, I've tried to confirm my email adress but i did not received a confirmation email. I have tried several email adresses but nothing happens. I have also tried to reset my passwort but I dont receive any email. I have also add the adress "mailer@soundcloud.com" to my adress book but it still does not work.

Can anyone help me?

1 reply

Userlevel 7
Badge +3
Hi there,

From what I can see, your primary email address still is not confirmed on our end, and it actually bounces - meaning that if we're sending an email your way, it won't arrive, and instead we're receiving an error message. Your secondary email address seems to be working properly though so I'd recommend to set this as your primary email address if the other tips didn't do the trick just yet :-)

You can do so in your settings: https://soundcloud.com/settings

Cheers
Mathis

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