Answered

Email confirmation not working

  • 18 March 2017
  • 4 replies
  • 1599 views

I have been trying for the last few days to confirm the e-mail on my account, because that is required to upload tracks, but that is not working. I resend the link, I go to my e-mail, click the link and get redirected. Yet, I just get to SoundCloud and no progress is made. I try again and get the same problem. I wait a couple of days and redo the process. Still to no avail. What should I do?
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Best answer by Mathis 21 March 2017, 15:45

Hi there,

It looks like we're getting an error message when trying to send an email your way. Please continue here on our help center for further troubleshooting steps:
http://help.soundcloud.com/customer/portal/articles/2105275

Best
Mathis
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4 replies

Try copying and pasting the link into an incognito browser or clearing your cache beforehand.
Thanks for the reply. I did it in incognito mode. It did not work.
Userlevel 7
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Hi there,

It looks like we're getting an error message when trying to send an email your way. Please continue here on our help center for further troubleshooting steps:
http://help.soundcloud.com/customer/portal/articles/2105275

Best
Mathis
Hey my email will not confirm either. I click the link in my email and it takes me to the app and says link is not valid. I'm doing this so i can upgrade to go+ but the link just won't confirm it. If i could get it confirmed that would be great

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