Question

I can't upgrade to Pro Unlimited!!!

  • 11 May 2015
  • 3 replies
  • 590 views

I'm trying to buy an Unlimited Pro Plan but every time I get the same problem: "We encountered a problem. No funds were transferred. Please try again."

What do I have to do? Can you have a look at my account, please?

PS: I'm using Chrome.

Cheers!

3 replies

i have this problem too
i want buy pro ultimate plan and show this message:

We encountered a problem. No funds were transferred. Please try again.

what do i do??? please answer my question
I have written to soundcloud's transaction support multiple times ( > 4) in the past two weeks and have received no reply at all. I have tried multiple credit cards, paypal, different browsers, different computers, even different locations, upgraded my flash, disabled my popup blockers, etc, and have followed every piece of advise on their help system. I am very frustrated to say the least.
I always get the same response message from the soundcloud server:

"We encountered a problem. No funds were transferred. Please try again."
My email is royestelhughes@gmail.com
Userlevel 7
Badge +3
Hi afgo,

Please get in touch with our payments team about this if you haven't done so in the meantime. You can reach them here. In the subject drop down menu, choose "Pro & Billing". They will be able to help with this most efficiently.

Cheers
Mathis

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